SUPPORT ASSISTANT C - Bilingual

Reporting to the Supervisor of Court Support, the Support Assistant C will provide administrative support to the Judiciary in court during proceedings. This includes preparing court dockets and documents, escorting the Justice into the courtroom, calling court to order, arraigning defendants, recording pleas, swearing in various stakeholders, and receiving, recording, and maintaining exhibits tendered as evidence. They will also maintain records and files and support various other administrative tasks outside of the courtroom setting.

Major Responsibilities:

To provide bilingual (English and French) administrative and clerical services

Prepares, researches, maintains and processes documents (e.g. enforcement of defaulted fines, license suspensions, warrants, and probation orders, other court orders, interpreter request, dockets, case dispositions, MTO requests, photocopy requests, trial request, motion applications, extension applications, re-openings, walk-in-guilty pleas, and filings of certificates and information etc.).
Selects and presents data. Determines and corrects errors.
Drafts correspondence (relating to legislative authorities and court/tribunal processes).
Inputs, updates and maintains data (e.g. processing certificates of offence and Information filed with court, Prepping court dockets, updating dispositions including FTR, scheduling trials etc.).
Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
Prepares presentation materials, forms etc.
Utilizes layout, formatting and keyboarding skills using computer.
Maintains filing and retrieval systems for records/documents (e.g. trials, pending matters to be scheduled, schedules, tables, completed cases, docket payments, fines at collections, exhibits, recording tapes / digital recording files, reports, inventory data and manuals, receivables and completed matters) etc.
Receives documents/applications, invoices/monies from the public or other levels of government and ensures accuracy and completeness
Issues/completes receipts/documentation.
Responds to inquiries requiring broad knowledge of the operational area/function (e.g. call centre, public counter, in-take counter and information desk).
Coordinates meeting rooms, bookings and special requirements for meetings.
Attends meetings, takes and transcribes minutes.
Monitors, orders, and maintains supplies/resource materials for unit or other locations

Key Qualifications:
Your application must describe your qualifications as they relate to:

Experience providing Bilingual (English and French) front line services in a customer service environment, dealing effectively with all levels of staff and the general public and service providers in person, by telephone, and in writing.
Considerable experience performing various clerical duties, including receiving payments, typing correspondence, processing applications, etc.
Experience with MS Office (i.e. Word, Excel, Access, Outlook and PowerPoint), data entry, formatting procedures for text, table, spreadsheet and mail merging.
Considerable experience working with various filing systems and the management of large volumes of information both hard copy and electronic.

You must also have:

Ability to utilize layout of formatting procedures for text, charts, graphs and statistical data.
Mathematical ability to compile statistical summaries and to balance accounting documents, e.g. Failed to Respond (FTR) dockets, Walk In Guilty (WIG) dockets, First Attendance dockets balance day end cash transactions etc.
Excellent organizational skills with ability to multitask in a high pressure, high volume environment with minimal supervision.
Ability to operate audio/visual systems and perform minor maintenance and repairs.
Knowledge of legal and technical terms and court procedures and requirements, e.g. knowledge of the Statutory Powers Procedure Act, City of Toronto By-Laws, Provincial Offences Act, Courts of Justice Act, Administration of Justice Act and related regulations
Ability to type/keyboard at a fair rate of speed, and accuracy.
Excellent interpersonal, and communication skills with the ability to meet and interact with, judiciary, Legal Profession, Staff, Enforcement Agencies, Public and representative from external agencies and organizations in an efficient, discreet and professional manner.
Ability to lift boxes up to 20 kg.
Ability to work flexible and varied hours on a rotational basis.
Ability to work in a primarily digital environment.
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces. Read more