Support Analyst- job post

Support Analyst




Experience Required
5+ Years of Experience Application Support
5+ Years of Experience in Release Management
5+ Years of Experience in Commercial Property Applications




Roles & Responsibilities
Monitor and manage incident and request queues in ticket management systems.
Assign, triage, and escalate tickets based on severity and SLA compliance.
Coordinate with development and release teams for change management activities.
Perform release management tasks in line with organizational standards.
Validate and support application changes and access requests.
Communicate with end-users regarding ticket progress and resolution.
Troubleshoot application issues and provide technical support using .NET and SQL skills.




Salary Range- $80,000-$85,000 a year




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Location
Jersey City, NJ
Job Function
TECHNOLOGY
Role
Analyst
Job Id
384151
Desired Skills
Release Management
Salary Range
$80,000-$85,000 a year

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER SCIENCE