Verified Job
IT / Software / Data Analyst
Supplemental Information Technology Support Lead, Information Technology Support Services
IT / Software / Data Analyst
#37197
Remote / WFH
University of Saskatchewan
Job Description
Duties and Responsibilities:
Develops and maintains short‑ and long‑term service plans that define direction, priorities, goals, and objectives
Prepares business cases and project charters to support service initiatives and resource allocation decisions
Develops and applies change management plans related to service implementation and service updates
Coordinates the use of subject matter experts to support assessment activities
Produces scorecard‑based assessment reports outlining findings and recommendations
Leads post‑implementation reviews and documents lessons learned for future initiatives
Monitors service performance, utilization levels, and billing calculations
Prepares reports that support service evaluation, planning, and decision‑making
Supports communication and promotion of available supplemental support services
Builds and maintains working relationships with academic, research, and administrative stakeholders
Identifies opportunities for service improvement based on assessment results and performance data
Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, and contributes to a positive and productive work and learning environment
Qualifications
A bachelor’s degree in business administration, management, project management, operations, or a related
Minimum of three years of relevant experience in management, operations, service delivery, project coordination, or business relationship roles, preferably within a complex organization with multiple stakeholders
Experience developing service plans, business cases, project documentation, and change management materials.
Experience coordinating services, managing billing, and tracking performance metrics
Familiarity with information technology environments, processes, and terminology is preferred
Strong organizational, planning, and scheduling abilities
Strong interpersonal and communication skills
High attention to detail
Ability to work effectively both independently and collaboratively in a team
Effective problem-solving and decision-making skills
Ability to synthesize and analyze data and effectively translate insights for reporting
Proficient computer skills, including Microsoft Office applications
Department: IT Support Services
Supervisor Job Title: Director, Information Technology Support Services
Status: Permanent
Employment Group: ASPA
Full Time Equivalent (FTE): 1.00
Salary: The salary range, based on 1.0 FTE, is $69,035.00 - 107,868.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Information Technology
Salary Phase/Band: Phase 2
Posted Date: 6/10/2026
Closing Date: 6/23/2026 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus
The successful applicant will be required to provide the following current verification(s) where 'Yes' is indicated below. Further information is available at: https://careers.usask.ca/tips-for-applying.php
Criminal Record Check: Yes
Driver's License and Abstract Check: Not Applicable
Education/Credential Verification: Yes
Vulnerable Sector Check: Not Applicable
The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve: EDI Framework for Action.
We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin taapwaywin tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation.
The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact us for assistance.
Develops and maintains short‑ and long‑term service plans that define direction, priorities, goals, and objectives
Prepares business cases and project charters to support service initiatives and resource allocation decisions
Develops and applies change management plans related to service implementation and service updates
Coordinates the use of subject matter experts to support assessment activities
Produces scorecard‑based assessment reports outlining findings and recommendations
Leads post‑implementation reviews and documents lessons learned for future initiatives
Monitors service performance, utilization levels, and billing calculations
Prepares reports that support service evaluation, planning, and decision‑making
Supports communication and promotion of available supplemental support services
Builds and maintains working relationships with academic, research, and administrative stakeholders
Identifies opportunities for service improvement based on assessment results and performance data
Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, and contributes to a positive and productive work and learning environment
Qualifications
A bachelor’s degree in business administration, management, project management, operations, or a related
Minimum of three years of relevant experience in management, operations, service delivery, project coordination, or business relationship roles, preferably within a complex organization with multiple stakeholders
Experience developing service plans, business cases, project documentation, and change management materials.
Experience coordinating services, managing billing, and tracking performance metrics
Familiarity with information technology environments, processes, and terminology is preferred
Strong organizational, planning, and scheduling abilities
Strong interpersonal and communication skills
High attention to detail
Ability to work effectively both independently and collaboratively in a team
Effective problem-solving and decision-making skills
Ability to synthesize and analyze data and effectively translate insights for reporting
Proficient computer skills, including Microsoft Office applications
Department: IT Support Services
Supervisor Job Title: Director, Information Technology Support Services
Status: Permanent
Employment Group: ASPA
Full Time Equivalent (FTE): 1.00
Salary: The salary range, based on 1.0 FTE, is $69,035.00 - 107,868.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Information Technology
Salary Phase/Band: Phase 2
Posted Date: 6/10/2026
Closing Date: 6/23/2026 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus
The successful applicant will be required to provide the following current verification(s) where 'Yes' is indicated below. Further information is available at: https://careers.usask.ca/tips-for-applying.php
Criminal Record Check: Yes
Driver's License and Abstract Check: Not Applicable
Education/Credential Verification: Yes
Vulnerable Sector Check: Not Applicable
The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve: EDI Framework for Action.
We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin taapwaywin tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation.
The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact us for assistance.
