Supervisor, Restaurant Services

Full job description
Company: CN Tower
Location: CN Tower - Food Beverage, 2+0 Bremner Blvd, Toronto, ON
Employment Status: Employee (Seasonal)

Short Summary
Professionally assist in the management of the day to day operations of, 360 Restaurant, VUE Bistros, or Le Cafe or other food establishments, as well as overseeing guest service and employee management. Ensure the quality of food and beverage presentations and service facilities, standards, specification and cleanliness. Assist with administration training programs, the recruitment and programs and Human Resources policies and procedures. Work within the business plan under the direction of the Assistant General Manager, 360 Restaurant, Associate Manager, Restaurant Service or Associate Manager, Restaurant Service and Reservations to meet guest expectations and enhance the reputation of the restaurants.

Job Description
Assist with the management the day to day operations of the 360 Restaurant, VUE Bistros, Le Cafe or other food establishments.
Assist with the flow of guests in the Restaurants
Assist with the management of the beer, wine, spirits and other beverage selections to be offered in CN Tower Food and Beverage outlets (full beverage program), based on company’s direction
Ensure that correct accounting and Point of Sale (POS) practices are followed logged and communicated
Spot-check the quality of food and beverage presentation and service
Facilitate and organize set up for functions, opening and closing procedures, nightly cash our procedures, and related financial reports
Communicate with Sous Chefs and Jr. Sous Chef(s) to ensure consistent service from both Kitchen Services and Restaurant Services
Ensure guests are provided with recommendations to the CN Tower products
Ensure that all guests’ concerns are addressed immediately and are responded to promptly
Assist as needed with interviews, hiring and training new employees
Participate in management meetings and oversee as required line employee briefings and meetings
Assist with the development and implementation of the Food and Beverage standard operating procedures and operations manuals
Qualifications
A relevant college diploma or university degree in Hospitality and Tourism, Restaurant Management or equivalent is preferred. A diploma from a secondary school is required
One (1) to three (3) years of related experience in management of the restaurant operations or related operations is required
Bilingualism (English/French) is an asset

Working Conditions
Ability to stand or walk for long periods of the day.
Able to work under pressure to meet tight deadlines, conflicting demands, frequent interruptions, and heavy work loads.
Interacts with employees, management and the public at large.
Noisy and fast-paced, team environment.
Location: CN Tower - Food Beverage, 2+0 Bremner Blvd, Toronto, ON
Employment Status: Employee (Seasonal)

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COMPANY OVERVIEW:

Located in the heart of the Entertainment District, the CN Tower is a quintessential Canadian experience, welcoming over 1.8 million visitors each year, and we pride ourselves in our dynamic and diverse culture. With our commitment to service excellence at every guest interaction, CN Tower employees help to create an experience that is truly unique to the City of Toronto.


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Canada Lands Company CLC Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Canada Lands Company is proud to provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs. Read more