Verified Job
Clerical - Administrative
Supervisor, Licensing & Enforcement Administration (One Year Contract)
Clerical - Administrative
#805035
Remote / WFH
Town-of-Milton
Job Description
Job Type:
Contract
Department:
Salary:
$99,994.00 - $124,994.00
Close Date (closes at 12:00 am on date noted below):
January 1, 2027
Hours per Week:
35
Openings:
1
Position Summary
About Milton
Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.
Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.
What We Offer?
This contract position is eligible for the following:
Annual Salary Range: $99,994 - $124,994
Payment in Lieu of Benefits (for contracts over 12 months)
Employee Assistance Program
Eligibility to participate in the OMERS pension plan
Paid time off, including vacation and incidental days (for contracts over 6 months)
Employee perks/discounts: Discount on Active Living Pass and Perkopolis
Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)
Position Summary
Reporting to the Manager, Licensing & Enforcement, this position is responsible for the direct supervision of the licensing administration staff and Screening Officers to ensure staff and systems effectively adhere to applicable legislative and administrative requirements. Along with overseeing the issuance of licenses, this role is responsible for overseeing the day-to-day operations at the Licensing and Parking Enforcement customer service counter, including scheduling, assisting with escalated customer service issues and supporting the Manager of Licensing & Enforcement.
This role will be primarily in-office.
Major Job Responsibilities
Recruits, selects, supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality, organizational compliance with policies and procedures
Supervises administrative staff by assessing, prioritizing and having oversight on daily activities to ensure that services are provided efficiently and effectively
Authorized discretionary powers to resolve elevated customer inquiries in accordance with Town by-laws
Identifies opportunities for process and service improvement in Licensing and Enforcement customer service areas and develops and implements improvement initiatives
Ensures all records and reports are maintained with respect to all license, renewals, complaints and related actions
Provides superior front-line customer service and administrative functions in a fast paced, time-sensitive, municipal l environment;
Prepares, composes and responds to correspondence and statistical information, documentation and/or requests for information as required.
Maintains asset inventory, arranging service and maintenance of equipment as required, including liaising with internal departments and outside service providers to assist in identifying and resolving issues.
Prepares payment reconciliation reports for approved payments to suppliers and service providers.
Coordinates licensing issuance with the Town’s Planning Department, Engineering Department, Milton Fire Department and external agencies
Oversee scheduling of licensing appointments and renewals and appeals
Provides encouragement, guidance, training and support to staff to fulfilling their key responsibilities.
Provides back-up support to other administrative functions and performs other related duties, as assigned, necessary departmental and corporate objectives, including those that may occur in unplanned or emergency situations.
Provides telephone, email, counter and dispatch services for the department by responding to routine enquiries and complaints from the public and staff. Transfers/directs enquiries to appropriate staff members, City departments and/or external agencies. Responds to base radio and dispatches calls to appropriate staff, as required.
Has the ability to routinely and in a professional and tactful manner work under pressure in stressful situations and deal with conflict as well as sensitive and confidential issues.
Education & Experience
Post-Secondary diploma or degree in public administration or business or a related field
3 years of experience in a related environment
1 year of experience in a supervisor capacity
Experience working within a municipal environment; preferably in licensing and enforcement or customer service
3 years experience in municipal licensing is preferred
Working knowledge of the Municipal Act, Provincial Offences Act, Highway Traffic Act and AGCO legislative requirements
Strong interpersonal, communication, customer service and supervisory skills
Demonstrated progressive experience in managing a team
Contract
Department:
Salary:
$99,994.00 - $124,994.00
Close Date (closes at 12:00 am on date noted below):
January 1, 2027
Hours per Week:
35
Openings:
1
Position Summary
About Milton
Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.
Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.
What We Offer?
This contract position is eligible for the following:
Annual Salary Range: $99,994 - $124,994
Payment in Lieu of Benefits (for contracts over 12 months)
Employee Assistance Program
Eligibility to participate in the OMERS pension plan
Paid time off, including vacation and incidental days (for contracts over 6 months)
Employee perks/discounts: Discount on Active Living Pass and Perkopolis
Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)
Position Summary
Reporting to the Manager, Licensing & Enforcement, this position is responsible for the direct supervision of the licensing administration staff and Screening Officers to ensure staff and systems effectively adhere to applicable legislative and administrative requirements. Along with overseeing the issuance of licenses, this role is responsible for overseeing the day-to-day operations at the Licensing and Parking Enforcement customer service counter, including scheduling, assisting with escalated customer service issues and supporting the Manager of Licensing & Enforcement.
This role will be primarily in-office.
Major Job Responsibilities
Recruits, selects, supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality, organizational compliance with policies and procedures
Supervises administrative staff by assessing, prioritizing and having oversight on daily activities to ensure that services are provided efficiently and effectively
Authorized discretionary powers to resolve elevated customer inquiries in accordance with Town by-laws
Identifies opportunities for process and service improvement in Licensing and Enforcement customer service areas and develops and implements improvement initiatives
Ensures all records and reports are maintained with respect to all license, renewals, complaints and related actions
Provides superior front-line customer service and administrative functions in a fast paced, time-sensitive, municipal l environment;
Prepares, composes and responds to correspondence and statistical information, documentation and/or requests for information as required.
Maintains asset inventory, arranging service and maintenance of equipment as required, including liaising with internal departments and outside service providers to assist in identifying and resolving issues.
Prepares payment reconciliation reports for approved payments to suppliers and service providers.
Coordinates licensing issuance with the Town’s Planning Department, Engineering Department, Milton Fire Department and external agencies
Oversee scheduling of licensing appointments and renewals and appeals
Provides encouragement, guidance, training and support to staff to fulfilling their key responsibilities.
Provides back-up support to other administrative functions and performs other related duties, as assigned, necessary departmental and corporate objectives, including those that may occur in unplanned or emergency situations.
Provides telephone, email, counter and dispatch services for the department by responding to routine enquiries and complaints from the public and staff. Transfers/directs enquiries to appropriate staff members, City departments and/or external agencies. Responds to base radio and dispatches calls to appropriate staff, as required.
Has the ability to routinely and in a professional and tactful manner work under pressure in stressful situations and deal with conflict as well as sensitive and confidential issues.
Education & Experience
Post-Secondary diploma or degree in public administration or business or a related field
3 years of experience in a related environment
1 year of experience in a supervisor capacity
Experience working within a municipal environment; preferably in licensing and enforcement or customer service
3 years experience in municipal licensing is preferred
Working knowledge of the Municipal Act, Provincial Offences Act, Highway Traffic Act and AGCO legislative requirements
Strong interpersonal, communication, customer service and supervisory skills
Demonstrated progressive experience in managing a team
