Verified Job
Manual Labor
Supervisor (18+) - Box Office
Manual Labor
#761286
Remote / WFH
The Clapham Grand
Job Description
About Us:
The Clapham Grand is one of London’s last remaining Victorian variety halls, proudly independent & inclusive and totally committed to joy. Our programme is as eclectic as our audience; comedy icons, club classics, cult film screenings, live music legends, drag & cabaret stars and more. We’re here to bring people together for unforgettable nights out, and our team is a huge part of the magic.
About You:
We are looking for fun and friendly individuals who will supervise and lead Box Office across our dynamic theatre and nightlife events.
Our Box Office Supervisors set the tone for our customers' first impressions of the venue. We need someone with great customer service skills who genuinely cares that our audiences have a brilliant experience. This is someone who can provide a warm and friendly welcome, assist with queries, think on their feet, is a natural leader and above all loves being around humans from all walks of life.
You can make anyone feel they’re in a space for them - from wrestling lovers who come through every month to international music fans arriving in our venue for the very first time to those coming for a Disney themed day party in full costume. Everyone is welcome as they are, and the Box Office Supervisor makes sure everyone feels that.
In addition, you have great admin skills and are confident in setting up the box office area, making last minute signage and running a guestlist. You know that paying attention to the details of admin preparation allows for a smoother and more enjoyable experience all round. You’re happy to jump in to help other departments & understand where the line is of being autonomous & escalating situations when needed.
At The Grand we do everything we can to welcome customers with additional access requirements & to make their time with us as comfortable and enjoyable as anyone else's. You’re either already confident in working with people with both visible & invisible disabilities or you’re keen to learn. You understand that different people have different needs and you want to make each individual feel heard and respected.
This role is a great opportunity for an already existing Supervisor wanting to move to a bigger venue to gain broad experience in a fast paced environment across multiple events.
The Box Office Supervisor has key relationships with senior management, office staff & Supervisors from other departments as well as the Box Office & Front of House teams.
Hours:
This role works across our full programme which has a range of shift times. Theatre shifts generally run 16:00-00:00. Brunch shifts generally run 9:00-18:00. Night life (clubs etc) events generally run 21:00-4:00 but can sometimes go as late (or early!) as 6:00. You can from time to time be asked to work a double but always with 12 hours rest in between shifts. Shift hours will change depending on the programme. Shifts are allocated two weeks in advance. You must be able to work Friday through to Sunday with complete availability.
Employee Benefits:
Training and development opportunities.
Pension: as part of auto-enrolment you may be eligible for the pension scheme.
Complimentary tickets to performances and events
Discounted drinks and food from The Clapham Grand
Key Responsibilities:
To supervise and lead the set up, change over and close down designated areas / departments.
First point of contact for customer complaints and escalating them when appropriate.
Assist the management team in all aspects of running events including cross department working.
Team briefings where applicable.
Person Specification:
If the statements in the essential section describe you, then we would love to hear from you!
Essential
At least 1 years experience as a Supervisor in a high volume theatre or night life event led venue.
Experience supervising a team of 5 or more.
Great communication skills.
Proven problem solving abilities.
Amazing customer service skills.
Desirable
Experience in cashing up.
Experience in dealing with ticketing systems.
Experience working with additional access requirements
Experience in dealing with guests with a range of accessible needs.
LV2 food and hygiene certificate.
A regular at The Clapham Grand!
The Application Process :
To apply please send a short, creative covering letter along with an up to date CV to [email protected]
Within your cover letter please tell us (up to 1 side of A4 page):
Why you want are applying for this role
How you meet the requirements in the person specification
Why you want to work here at The Clapham Grand
The Selection Process
At least two people (usually the GM and AGM) will read every application. They will be looking for specification criteria listed in the above section with focus on the essential requirements. The readers of the application will meet to decide who to invite for an interview.
The Interview Process
We will invite shortlisted candidates to have a chat with us which will be in person at The Clapham Grand.
If there are a lot of applicants we may ask you to take part in a telephone/zoom interview before we schedule an in person one.
We will contact any candidates we wish to interview within two weeks of receiving their application.
This is a guide to the role of Box Office Supervisor. Responsibilities are likely to evolve with the post holder over time and a unique specification will be available for particular areas.
Health and Safety Procedures
Lead the ushering team for both ingress and egress.
Opening and closing of the venue’s box office
Lead the cloakroom operation.
Complying with The Clapham Grands policies as highlighted in the Staff Handbook and our Licence.
Job Types: Full-time, Part-time
Pay: £13.25-£14.50 per hour
Benefits:
Employee discount
Gym membership
Experience:
Supervising: 1 year (required)
Work Location: In person
The Clapham Grand is one of London’s last remaining Victorian variety halls, proudly independent & inclusive and totally committed to joy. Our programme is as eclectic as our audience; comedy icons, club classics, cult film screenings, live music legends, drag & cabaret stars and more. We’re here to bring people together for unforgettable nights out, and our team is a huge part of the magic.
About You:
We are looking for fun and friendly individuals who will supervise and lead Box Office across our dynamic theatre and nightlife events.
Our Box Office Supervisors set the tone for our customers' first impressions of the venue. We need someone with great customer service skills who genuinely cares that our audiences have a brilliant experience. This is someone who can provide a warm and friendly welcome, assist with queries, think on their feet, is a natural leader and above all loves being around humans from all walks of life.
You can make anyone feel they’re in a space for them - from wrestling lovers who come through every month to international music fans arriving in our venue for the very first time to those coming for a Disney themed day party in full costume. Everyone is welcome as they are, and the Box Office Supervisor makes sure everyone feels that.
In addition, you have great admin skills and are confident in setting up the box office area, making last minute signage and running a guestlist. You know that paying attention to the details of admin preparation allows for a smoother and more enjoyable experience all round. You’re happy to jump in to help other departments & understand where the line is of being autonomous & escalating situations when needed.
At The Grand we do everything we can to welcome customers with additional access requirements & to make their time with us as comfortable and enjoyable as anyone else's. You’re either already confident in working with people with both visible & invisible disabilities or you’re keen to learn. You understand that different people have different needs and you want to make each individual feel heard and respected.
This role is a great opportunity for an already existing Supervisor wanting to move to a bigger venue to gain broad experience in a fast paced environment across multiple events.
The Box Office Supervisor has key relationships with senior management, office staff & Supervisors from other departments as well as the Box Office & Front of House teams.
Hours:
This role works across our full programme which has a range of shift times. Theatre shifts generally run 16:00-00:00. Brunch shifts generally run 9:00-18:00. Night life (clubs etc) events generally run 21:00-4:00 but can sometimes go as late (or early!) as 6:00. You can from time to time be asked to work a double but always with 12 hours rest in between shifts. Shift hours will change depending on the programme. Shifts are allocated two weeks in advance. You must be able to work Friday through to Sunday with complete availability.
Employee Benefits:
Training and development opportunities.
Pension: as part of auto-enrolment you may be eligible for the pension scheme.
Complimentary tickets to performances and events
Discounted drinks and food from The Clapham Grand
Key Responsibilities:
To supervise and lead the set up, change over and close down designated areas / departments.
First point of contact for customer complaints and escalating them when appropriate.
Assist the management team in all aspects of running events including cross department working.
Team briefings where applicable.
Person Specification:
If the statements in the essential section describe you, then we would love to hear from you!
Essential
At least 1 years experience as a Supervisor in a high volume theatre or night life event led venue.
Experience supervising a team of 5 or more.
Great communication skills.
Proven problem solving abilities.
Amazing customer service skills.
Desirable
Experience in cashing up.
Experience in dealing with ticketing systems.
Experience working with additional access requirements
Experience in dealing with guests with a range of accessible needs.
LV2 food and hygiene certificate.
A regular at The Clapham Grand!
The Application Process :
To apply please send a short, creative covering letter along with an up to date CV to [email protected]
Within your cover letter please tell us (up to 1 side of A4 page):
Why you want are applying for this role
How you meet the requirements in the person specification
Why you want to work here at The Clapham Grand
The Selection Process
At least two people (usually the GM and AGM) will read every application. They will be looking for specification criteria listed in the above section with focus on the essential requirements. The readers of the application will meet to decide who to invite for an interview.
The Interview Process
We will invite shortlisted candidates to have a chat with us which will be in person at The Clapham Grand.
If there are a lot of applicants we may ask you to take part in a telephone/zoom interview before we schedule an in person one.
We will contact any candidates we wish to interview within two weeks of receiving their application.
This is a guide to the role of Box Office Supervisor. Responsibilities are likely to evolve with the post holder over time and a unique specification will be available for particular areas.
Health and Safety Procedures
Lead the ushering team for both ingress and egress.
Opening and closing of the venue’s box office
Lead the cloakroom operation.
Complying with The Clapham Grands policies as highlighted in the Staff Handbook and our Licence.
Job Types: Full-time, Part-time
Pay: £13.25-£14.50 per hour
Benefits:
Employee discount
Gym membership
Experience:
Supervising: 1 year (required)
Work Location: In person
