Verified Job
Security Guard
Suited Events Shift Supervisor (Vancouver, BC) Full Time
Security Guard
#38733
Remote / WFH
Guardteck Security
Job Description
Job Title: Shift Supervisor
Job Description
Position Title: Shift Supervisor
Department: Operations
Report to Security Site Manager, Account Manager and Client Security Management
Manage:
Portfolio Focus:
Site Operations operate and peak efficiency
Escalations are resolved promptly
Regulations and Procedures are followed
Culture and Communication
Key Responsibilities:
Operational Management (60% Time Spent)
Follow Security and client’s standards, rules, and policies.
Attend training, orientation sessions, and staff meetings as required by Guardteck Security.
If an incident occurs, report, and document in a detailed and accurate manner as well as follow emergency procedures. Report to the client and senior management along with a resolution and following actions to reduce hazards.
Ensure that guard supervisors are promoting an efficient, professional, and agile approach when dealing with difficult situations.
Assist, manage, and coach all employees to guarantee high-quality performance along with compliance related to rules, expectations, and standards.
Provide orientation and training to new employees.
Manage vacation time for employees.
Manage scheduling, time and attendance and own schedules in an effective and efficient manner.
Ensure company vehicle maintenance is kept up to date
Report to management any changes or discrepancies to employees’ hours.
Fully understand and be aware of the site layout.
Relationship building (10% Time Spent)
Preserve clients’ interests, needs, and wants at all times
Ensure that employees provide safety and security services to the property, customer and third parties
Ensure that incidents are being resolved efficiently and address the client’s needs.
Encourage service interactions and exchanges of information between employees and customers
Constantly communicate with clients to understand their needs, desires, and worries in order to act accordingly.
Leadership (30% Time Spent)
Understand and meet the requirements of Fire and Life Safety for the property
First Aid Compliance – Naloxone, AED checks and maintenance of First Aid Kits onsite
Fire Extinguisher Checks and keeping documentation up to date including sign offs
Provide constant constructive feedback, coaching, and training to enhance motivation and performance
Promote a collaborative culture in where all employees can rely on each other and improve motivation
Constantly interact with all employees to determine any issues and understand their needs
Attend 1x1 meetings with Account Manager and clients
Enforce above and beyond customer service, performance, and high-quality deliverables
Ad Hoc Responsibilities:
Enforce compliance with Occupation Health and Safety regulations
Assist in the implementation of new technology or software systems to improve operational efficiency
Manage and report any accidents or injuries, ensuring timely completion of reports
Participate in the joint health & safety committee and maintain a safe, clean work environment
Support the planning and execution of company-wide initiatives or special events
Uphold and embody Kandor Managements core values, ensuring they are understood by all employees
Maintain strong professional relationships with co-workers, executives and Management
Knowledge, Skills, Experience and Education:
Completed Certificate in Security Management or a combination of education and experience.
3 years security experience
Valid Security Licence.
Completed basic security training – Conflict Management, Use of Force and other relevant training is an asset
Leadership training is an asset.
Ability to work independently and as a team player.
Outstanding customer service.
Honesty, discipline, commitment, accountability, and trustworthiness.
Outstanding written and verbal communication skills.
Outstanding leadership skills that promote a strong culture and motivates employees.
Full knowledge of security system databases.
Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships.
Ability to resolve conflict in an efficient and agile manner while promoting nonaggressive behaviours such as a conflict solution.
Ability to make difficult decisions.
Strong interpersonal skills.
Ability to assist, help, coach, mentor, and discipline employees.
Excellent multitasking skills that guarantee quality and efficiency.
Ability to research and understand possible outcomes and risks.
Ability to be empathic and to understand people’s needs.
Excellent time management, organizational, and planning skills.
Ability to perform accurate investigations of incidents.
Willingness to go above and beyond and always try to find ways to be more efficient.
All other duties as assigned
Why Join Guardteck?
Growth Potential
We're growing rapidly and invest in people who prove themselves.
Learn and Develop
You'll gain exposure to all aspects of operations—client relations, leadership, recruitment, compliance, operational excellence, and more. This is an incredible learning opportunity.
Supportive Team Culture
You'll work in a collaborative team that genuinely supports each other.
Purpose-Driven Work
Our security officers, cleaners, and support staff keep communities safe and buildings running. You'll play a key role in supporting the people who do this essential work.
Job Description
Position Title: Shift Supervisor
Department: Operations
Report to Security Site Manager, Account Manager and Client Security Management
Manage:
Portfolio Focus:
Site Operations operate and peak efficiency
Escalations are resolved promptly
Regulations and Procedures are followed
Culture and Communication
Key Responsibilities:
Operational Management (60% Time Spent)
Follow Security and client’s standards, rules, and policies.
Attend training, orientation sessions, and staff meetings as required by Guardteck Security.
If an incident occurs, report, and document in a detailed and accurate manner as well as follow emergency procedures. Report to the client and senior management along with a resolution and following actions to reduce hazards.
Ensure that guard supervisors are promoting an efficient, professional, and agile approach when dealing with difficult situations.
Assist, manage, and coach all employees to guarantee high-quality performance along with compliance related to rules, expectations, and standards.
Provide orientation and training to new employees.
Manage vacation time for employees.
Manage scheduling, time and attendance and own schedules in an effective and efficient manner.
Ensure company vehicle maintenance is kept up to date
Report to management any changes or discrepancies to employees’ hours.
Fully understand and be aware of the site layout.
Relationship building (10% Time Spent)
Preserve clients’ interests, needs, and wants at all times
Ensure that employees provide safety and security services to the property, customer and third parties
Ensure that incidents are being resolved efficiently and address the client’s needs.
Encourage service interactions and exchanges of information between employees and customers
Constantly communicate with clients to understand their needs, desires, and worries in order to act accordingly.
Leadership (30% Time Spent)
Understand and meet the requirements of Fire and Life Safety for the property
First Aid Compliance – Naloxone, AED checks and maintenance of First Aid Kits onsite
Fire Extinguisher Checks and keeping documentation up to date including sign offs
Provide constant constructive feedback, coaching, and training to enhance motivation and performance
Promote a collaborative culture in where all employees can rely on each other and improve motivation
Constantly interact with all employees to determine any issues and understand their needs
Attend 1x1 meetings with Account Manager and clients
Enforce above and beyond customer service, performance, and high-quality deliverables
Ad Hoc Responsibilities:
Enforce compliance with Occupation Health and Safety regulations
Assist in the implementation of new technology or software systems to improve operational efficiency
Manage and report any accidents or injuries, ensuring timely completion of reports
Participate in the joint health & safety committee and maintain a safe, clean work environment
Support the planning and execution of company-wide initiatives or special events
Uphold and embody Kandor Managements core values, ensuring they are understood by all employees
Maintain strong professional relationships with co-workers, executives and Management
Knowledge, Skills, Experience and Education:
Completed Certificate in Security Management or a combination of education and experience.
3 years security experience
Valid Security Licence.
Completed basic security training – Conflict Management, Use of Force and other relevant training is an asset
Leadership training is an asset.
Ability to work independently and as a team player.
Outstanding customer service.
Honesty, discipline, commitment, accountability, and trustworthiness.
Outstanding written and verbal communication skills.
Outstanding leadership skills that promote a strong culture and motivates employees.
Full knowledge of security system databases.
Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships.
Ability to resolve conflict in an efficient and agile manner while promoting nonaggressive behaviours such as a conflict solution.
Ability to make difficult decisions.
Strong interpersonal skills.
Ability to assist, help, coach, mentor, and discipline employees.
Excellent multitasking skills that guarantee quality and efficiency.
Ability to research and understand possible outcomes and risks.
Ability to be empathic and to understand people’s needs.
Excellent time management, organizational, and planning skills.
Ability to perform accurate investigations of incidents.
Willingness to go above and beyond and always try to find ways to be more efficient.
All other duties as assigned
Why Join Guardteck?
Growth Potential
We're growing rapidly and invest in people who prove themselves.
Learn and Develop
You'll gain exposure to all aspects of operations—client relations, leadership, recruitment, compliance, operational excellence, and more. This is an incredible learning opportunity.
Supportive Team Culture
You'll work in a collaborative team that genuinely supports each other.
Purpose-Driven Work
Our security officers, cleaners, and support staff keep communities safe and buildings running. You'll play a key role in supporting the people who do this essential work.
