Verified Job
Customer Support / TeleCaller
Subject Matter Expert//SME//International Banking Voice Process
Customer Support / TeleCaller
#674907
Remote / WFH
Job Description
As a Subject Matter Expert, you will be responsible for leading our team in delivering exceptional customer service. Key responsibilities include:
• Grooming new hires and providing floor support
• Real-time support to advisors and monitoring performance
• Identifying root cause issues and recommending solutions
• Monitoring and evaluating performance of team membersThe ideal candidate should possess excellent communication skills, both written and verbal, with strong customer service aptitude.
Additional requirements include:
› - Strong Excel analytical skills,
>&- Experience handling voice transactions
• Grooming new hires and providing floor support
• Real-time support to advisors and monitoring performance
• Identifying root cause issues and recommending solutions
• Monitoring and evaluating performance of team membersThe ideal candidate should possess excellent communication skills, both written and verbal, with strong customer service aptitude.
Additional requirements include:
› - Strong Excel analytical skills,
>&- Experience handling voice transactions
