Job Role:
As a Customer Service Coordinator at Disney Studios Australia, you will play a vital role in representing the company's face, interacting with tenants, productions, and staff. This position requires excellent communication skills, both written and verbal, and the ability to work autonomously while prioritising multiple tasks and deadlines.
Key Responsibilities:
- Greet all site guests and manage the reception area, including inbox, phone line, mail, and couriers
- Address service requests in a timely and efficient manner, ensuring tasks are completed and resolved
- Collaborate with various teams to ensure seamless service delivery
- Maintain accurate records and track progress on service requests
- Perform administrative tasks, including finance and data entry
Requirements:
To succeed in this role, you will require prior administration experience, preferably in a customer-facing environment. Strong organisational skills, proficiency in Microsoft Office, and excellent communication abilities are essential. Your positive attitude and ability to adapt to changing priorities will enable you to make a significant contribution to our team.