Verified Job
Customer Support / TeleCaller
Student & Family Support Worker
Customer Support / TeleCaller
#792563
Remote / WFH
Inuvialuit Regional Corporation
Job Description
COMPETITION: 202583
TERM: to March 31, 2026 (with possibility of extension – funding dependent)
SCHEDULE: Full-time (75 hours bi-weekly)
COMPETITION CLOSE DATE: Open Until Filled
ABOUT INUVIALUIT REGIONAL CORPORATION (IRC)
IRC was created in 1984 to represent the Inuvialuit and their rights and benefits obtained under one of Canada's oldest comprehensive land claim agreements. With assets over $1 billion, not including vast land holdings, IRC is responsible for corporate investment, land management, and a broad range of social, cultural, and economic programs and services benefiting Inuvialuit. Its subsidiaries have interests in grocery, manufacturing, property management, transportation, and significant dealings in the oil and gas industry.
Since its inception, IRC has experienced considerable growth, and its structure and operations have become increasingly complex. Combining local government and service delivery, community development, investment, and operating business divisions, all managed by a single back office, the organization has an array of complexities for the executive staff to navigate. There is an emphasis on fostering understanding, healing, and resilience in a region brimming with unique social challenges and immense potential for transformative change.
JOB SUMMARY
Under the direction of the Sr. Manager of Wellness Programs with the Health & Wellness Division, the successful candidate will be a bridge from the community/family to the school to ensure student successes and improve attendance issues. In addition, the Student & Family Support Worker will work with various partners and provide direction to resources and supports for education, wellness, career and employment related services to students and residents of their community.
QUALIFICATIONS
Applicants must be/have:
Diploma in either social work, education or another related field.
Two years of related experience, ideally in the field of education, career development, wellness or client service.
SKILLS & ADDITIONAL QUALIFICATIONS
Knowledge of the fundamentals of career development practices or the ability to learn.
Giving families and students a summary/access to student related services.
Ability to explain complex information simply.
Ability to prioritize work effectively.
Ability to establish and maintain effective working relationships with internal and external clients (i.e. students, families, outside organizations, BDEC, IRC, community, etc.).
Ability to respond constructively and support others in challenging situations.
Ability to operate office equipment, computers and software programs, including the MS Office suite.
Ability to work independently and with minimal supervision.
Ability to maintain confidential information.
Willingness to take on training opportunities as required (e.g., ASIST, MHFA, etc.).
Criminal record check (vulnerable sector) will be required.
Please refer to the job description for a full list of duties and qualifications.
TO APPLY
Please submit your resume and cover letter by pressing the Apply for This Job button at the top right of this web page and follow the application steps.
We encourage timely submissions of applications as candidates will be actively reviewed, and the interview process may begin prior to the closing date.
ADDITIONAL INFORMATION
Priority consideration is given to beneficiaries of the Inuvialuit Final Agreement (IFA); please identify in your application if you are a beneficiary of the IFA.
The position requires the completion of a satisfactory Criminal Record Check.
The position requires the completion of a satisfactory Vulnerable Sector Check.
This role is based in Ulukhaktok, NT.
An eligibility list may be established for hiring for similar positions based on performance in this competition.
Casual or term positions may be considered for future conversion to indeterminate status.
Applicants who do not meet all qualifications are encouraged to apply and may be considered for appointment at a lower level with a development plan.
If you have a disability that requires an accommodation during any stage of our recruitment process, please contact us at hr@inuvialuit.com to let us know how we can assist you.
We would like to thank everyone in advance for applying as only those shortlisted will be contacted.
WHAT WE OFFER
Competitive Salary: We recognize and reward talent with a competitive salary structure.
Professional Development: We invest in your growth through ongoing training and development opportunities.
Competitive Benefits: We provide eligible employees with a competitive benefits package, which includes extended health care; dental care; life, critical illness, and accident insurance; travel medical insurance; sick leave; and long-term disability.
Wellness Benefits: We provide all employees with access to an employee and family assistance program.
Retirement Benefits: We provide eligible employees with a Defined Contribution Pension Plan where IRC matches contributions of up to 5% of annual salary.
Vacation benefits: We provide eligible employees with 4 weeks of annual vacation time to start.
For more information about our organization, go to https://irc.inuvialuit.com/jobs
Human Resources
Inuvialuit Regional Corporation
E-mail: careers@inuvialuit.com | Telephone: 867-777-7090 | Web: irc.inuvialuit.com
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TERM: to March 31, 2026 (with possibility of extension – funding dependent)
SCHEDULE: Full-time (75 hours bi-weekly)
COMPETITION CLOSE DATE: Open Until Filled
ABOUT INUVIALUIT REGIONAL CORPORATION (IRC)
IRC was created in 1984 to represent the Inuvialuit and their rights and benefits obtained under one of Canada's oldest comprehensive land claim agreements. With assets over $1 billion, not including vast land holdings, IRC is responsible for corporate investment, land management, and a broad range of social, cultural, and economic programs and services benefiting Inuvialuit. Its subsidiaries have interests in grocery, manufacturing, property management, transportation, and significant dealings in the oil and gas industry.
Since its inception, IRC has experienced considerable growth, and its structure and operations have become increasingly complex. Combining local government and service delivery, community development, investment, and operating business divisions, all managed by a single back office, the organization has an array of complexities for the executive staff to navigate. There is an emphasis on fostering understanding, healing, and resilience in a region brimming with unique social challenges and immense potential for transformative change.
JOB SUMMARY
Under the direction of the Sr. Manager of Wellness Programs with the Health & Wellness Division, the successful candidate will be a bridge from the community/family to the school to ensure student successes and improve attendance issues. In addition, the Student & Family Support Worker will work with various partners and provide direction to resources and supports for education, wellness, career and employment related services to students and residents of their community.
QUALIFICATIONS
Applicants must be/have:
Diploma in either social work, education or another related field.
Two years of related experience, ideally in the field of education, career development, wellness or client service.
SKILLS & ADDITIONAL QUALIFICATIONS
Knowledge of the fundamentals of career development practices or the ability to learn.
Giving families and students a summary/access to student related services.
Ability to explain complex information simply.
Ability to prioritize work effectively.
Ability to establish and maintain effective working relationships with internal and external clients (i.e. students, families, outside organizations, BDEC, IRC, community, etc.).
Ability to respond constructively and support others in challenging situations.
Ability to operate office equipment, computers and software programs, including the MS Office suite.
Ability to work independently and with minimal supervision.
Ability to maintain confidential information.
Willingness to take on training opportunities as required (e.g., ASIST, MHFA, etc.).
Criminal record check (vulnerable sector) will be required.
Please refer to the job description for a full list of duties and qualifications.
TO APPLY
Please submit your resume and cover letter by pressing the Apply for This Job button at the top right of this web page and follow the application steps.
We encourage timely submissions of applications as candidates will be actively reviewed, and the interview process may begin prior to the closing date.
ADDITIONAL INFORMATION
Priority consideration is given to beneficiaries of the Inuvialuit Final Agreement (IFA); please identify in your application if you are a beneficiary of the IFA.
The position requires the completion of a satisfactory Criminal Record Check.
The position requires the completion of a satisfactory Vulnerable Sector Check.
This role is based in Ulukhaktok, NT.
An eligibility list may be established for hiring for similar positions based on performance in this competition.
Casual or term positions may be considered for future conversion to indeterminate status.
Applicants who do not meet all qualifications are encouraged to apply and may be considered for appointment at a lower level with a development plan.
If you have a disability that requires an accommodation during any stage of our recruitment process, please contact us at hr@inuvialuit.com to let us know how we can assist you.
We would like to thank everyone in advance for applying as only those shortlisted will be contacted.
WHAT WE OFFER
Competitive Salary: We recognize and reward talent with a competitive salary structure.
Professional Development: We invest in your growth through ongoing training and development opportunities.
Competitive Benefits: We provide eligible employees with a competitive benefits package, which includes extended health care; dental care; life, critical illness, and accident insurance; travel medical insurance; sick leave; and long-term disability.
Wellness Benefits: We provide all employees with access to an employee and family assistance program.
Retirement Benefits: We provide eligible employees with a Defined Contribution Pension Plan where IRC matches contributions of up to 5% of annual salary.
Vacation benefits: We provide eligible employees with 4 weeks of annual vacation time to start.
For more information about our organization, go to https://irc.inuvialuit.com/jobs
Human Resources
Inuvialuit Regional Corporation
E-mail: careers@inuvialuit.com | Telephone: 867-777-7090 | Web: irc.inuvialuit.com
STAY CONNECTED
Connect with us on social media to stay updated on company news, events, and future job opportunities.
Facebook | LinkedIn | Instagram | Twitter | YouTube
Show fewer
