Verified Job
Customer Support / TeleCaller
Student Counselor
Customer Support / TeleCaller
#282263
Remote / WFH
Job Description
Working at The Akanksha Foundation
Akanksha is on a mission to build one of the largest and most innovative networks of schools in India, serving children from low-income communities, to maximize their potential. Our aspirational vision for students integrates academic excellence with life skills (including socio-emotional development), that will enable each child to live an empowered life. We believe an empowered citizen must possess a sense of mastery to pursue excellence, a sense of agency to make informed choices and a sense of purpose to serve their communities.
Over the last 30 years, Akanksha has been at the forefront of proving what’s possible for children from low-income communities in Mumbai & Pune. Our 4,500 alumni are on the path to living an empowered life. Today Akanksha runs 26 schools in partnership with governments of Mumbai, Pune, Pimpri-Chinchwad, Navi Mumbai and Nagpur serving ~13,000 children in grades Jr Kg - Gr 10.
What can Akanksha offer you?
• An opportunity to be a part of one of the most reputed organizations in the education sector in India, that focuses on transformative impact on children by getting them out of poverty.
• An environment that is challenging, offers a significant degree of autonomy and is focused on holistic well-being of its people, so they can be the best version of themselves in life.
• Access to learning and career growth opportunities in a steadily growing organization
• Remuneration that is competitive in top one-third of Indian NGO scales and benefits that include medical insurance (covering your family including parents), provident fund and access to free counselling support.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Position: Associate, Alumni Support and Engagement
Function/Team: Alumni Support and Engagement
Location: Pune
Compensation: Approx INR 35000 to 37000 per month
Reports to: City Lead, Alumni Support and Engagement
What your role will entail
Central POC (Point of Contact)
The associate will be incharge of 2-3 larger central goals (Financial Aid, Vocations, University admissions, Alumni Engagement etc.) which will need coordination and collaboration with both city teams. The key responsibilities are as follows:
• Strategizing and creating support system for School POCs and designing new initiatives
• Calendaring and scheduling activities based on goals in coordination with Schools and central teams
• Research and creation of resources for the respective knowledge domain
• Orienting and training the team
• Working as POC for Partnerships pertaining to the goal being handled
• Keeping track of activities as defined in the Quarterly calendar and collation of Data metrics for the year
• Handling exception and difficult cases with the School POC
• Strategizing and creating support system for School POCs and designing new initiatives
School POC (Point of Contact)
The associate will be incharge of one school (with 4 or more batches graduated) or two schools (with 1 or 2 batches graduated) and will be responsible for:
• Providing all-round support to Schools from +th Grade onwards w.r.t careers, meetings, academic hubs, college admissions, financial aid and other alumni initiatives with the support of School Leader and Alumni Ambassador
• Coordinating with the school alumni for school specific events and other platforms with a purpose to build a sense of community
• Working closely with the Central POC to ensure participation of the school alumni for all opportunities presented to them.
• Coordinating with the Central POC for data tracking, documentation and follow up with the alumni.
• Supporting data requirements and analysis within the team and the organisation
• Creating a check-in and data tracking system for the alumni of the designated school with the help of interns and ambassadors.
• Developing and executing a customised support plan for alumni who are at risk of dropping out of education.
• Developing and executing a customised support plan for alumni identified as High performers and alumni with high Potential.
• Creating a bank of inspiring and motivational alumni stories from the designated school for social media handles.
What you need for this Position
Experience
● 1-3 years of experience in the development space preferably working with adolescents in the aspect of career readiness
Knowledge/Skills
● Excellent written and oral communication skills in English
● Organizational and time management skills
● Highly motivated, persevering, achievement-oriented attitude
● Strong interpersonal skills and flexibility in planning and working with teams and across functions
● Strong Research and Data Management skills
Education
● Minimum Qualification Required - Bachelor’s degree in any discipline
Akanksha is on a mission to build one of the largest and most innovative networks of schools in India, serving children from low-income communities, to maximize their potential. Our aspirational vision for students integrates academic excellence with life skills (including socio-emotional development), that will enable each child to live an empowered life. We believe an empowered citizen must possess a sense of mastery to pursue excellence, a sense of agency to make informed choices and a sense of purpose to serve their communities.
Over the last 30 years, Akanksha has been at the forefront of proving what’s possible for children from low-income communities in Mumbai & Pune. Our 4,500 alumni are on the path to living an empowered life. Today Akanksha runs 26 schools in partnership with governments of Mumbai, Pune, Pimpri-Chinchwad, Navi Mumbai and Nagpur serving ~13,000 children in grades Jr Kg - Gr 10.
What can Akanksha offer you?
• An opportunity to be a part of one of the most reputed organizations in the education sector in India, that focuses on transformative impact on children by getting them out of poverty.
• An environment that is challenging, offers a significant degree of autonomy and is focused on holistic well-being of its people, so they can be the best version of themselves in life.
• Access to learning and career growth opportunities in a steadily growing organization
• Remuneration that is competitive in top one-third of Indian NGO scales and benefits that include medical insurance (covering your family including parents), provident fund and access to free counselling support.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Position: Associate, Alumni Support and Engagement
Function/Team: Alumni Support and Engagement
Location: Pune
Compensation: Approx INR 35000 to 37000 per month
Reports to: City Lead, Alumni Support and Engagement
What your role will entail
Central POC (Point of Contact)
The associate will be incharge of 2-3 larger central goals (Financial Aid, Vocations, University admissions, Alumni Engagement etc.) which will need coordination and collaboration with both city teams. The key responsibilities are as follows:
• Strategizing and creating support system for School POCs and designing new initiatives
• Calendaring and scheduling activities based on goals in coordination with Schools and central teams
• Research and creation of resources for the respective knowledge domain
• Orienting and training the team
• Working as POC for Partnerships pertaining to the goal being handled
• Keeping track of activities as defined in the Quarterly calendar and collation of Data metrics for the year
• Handling exception and difficult cases with the School POC
• Strategizing and creating support system for School POCs and designing new initiatives
School POC (Point of Contact)
The associate will be incharge of one school (with 4 or more batches graduated) or two schools (with 1 or 2 batches graduated) and will be responsible for:
• Providing all-round support to Schools from +th Grade onwards w.r.t careers, meetings, academic hubs, college admissions, financial aid and other alumni initiatives with the support of School Leader and Alumni Ambassador
• Coordinating with the school alumni for school specific events and other platforms with a purpose to build a sense of community
• Working closely with the Central POC to ensure participation of the school alumni for all opportunities presented to them.
• Coordinating with the Central POC for data tracking, documentation and follow up with the alumni.
• Supporting data requirements and analysis within the team and the organisation
• Creating a check-in and data tracking system for the alumni of the designated school with the help of interns and ambassadors.
• Developing and executing a customised support plan for alumni who are at risk of dropping out of education.
• Developing and executing a customised support plan for alumni identified as High performers and alumni with high Potential.
• Creating a bank of inspiring and motivational alumni stories from the designated school for social media handles.
What you need for this Position
Experience
● 1-3 years of experience in the development space preferably working with adolescents in the aspect of career readiness
Knowledge/Skills
● Excellent written and oral communication skills in English
● Organizational and time management skills
● Highly motivated, persevering, achievement-oriented attitude
● Strong interpersonal skills and flexibility in planning and working with teams and across functions
● Strong Research and Data Management skills
Education
● Minimum Qualification Required - Bachelor’s degree in any discipline
