Verified Job
Customer Support / TeleCaller
Student Caller
Customer Support / TeleCaller
#369825
Remote / WFH
Job Description
JOB SUMMARY
We are looking for a Tele caller to boost our sales by communicating with current and possible customers/clients. A candidate will be required to gather information from the individual and suggest a probable product or service. To be able to provide the best tele calling experience, you must know how to convince the toughest of the client to purchase our offering.
ROLES AND RESPONSIBILITIES
1. Answering calls and resolving queries about product or company.
2. Noticing significant subtleties of every discussion.
3. Conveying verbal acknowledgments of offers to our Sales group for closing.
4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
5. Maintains operations by following policies and methodology and functional changes.
6. Keeps up quality service by adhering to organization guidelines.
7. Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.
8. Responding to inquiries concerning things or the organization
+. Posing questions to comprehend client necessities and close sales
10. Considering the details of each offering and staying side by the side of updates to these contributions.
11. Acquiring and updating an individual's contact details.
12. Calling active or old customers to encourage the purchase of items.
Requirements
· Proven experience as a telesales representative or other customer service role.
· High school diploma; B.sc/BA will be added advantage.
· Excellent knowledge of the English language
· Good knowledge of computer programs like (CRM software) and other telephone systems
· Proven track record of successfully meeting sales quota over the phone.
· Ability to switch communication styles
Skills
· Proficient in communication and interpersonal skills
· Research and record-keeping skills
· Verbal communication
· Outstanding negotiation skills to resolve issues and address complaints
· Data entry skills
· Closing skills
· Telephone skills
We are looking for a Tele caller to boost our sales by communicating with current and possible customers/clients. A candidate will be required to gather information from the individual and suggest a probable product or service. To be able to provide the best tele calling experience, you must know how to convince the toughest of the client to purchase our offering.
ROLES AND RESPONSIBILITIES
1. Answering calls and resolving queries about product or company.
2. Noticing significant subtleties of every discussion.
3. Conveying verbal acknowledgments of offers to our Sales group for closing.
4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
5. Maintains operations by following policies and methodology and functional changes.
6. Keeps up quality service by adhering to organization guidelines.
7. Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.
8. Responding to inquiries concerning things or the organization
+. Posing questions to comprehend client necessities and close sales
10. Considering the details of each offering and staying side by the side of updates to these contributions.
11. Acquiring and updating an individual's contact details.
12. Calling active or old customers to encourage the purchase of items.
Requirements
· Proven experience as a telesales representative or other customer service role.
· High school diploma; B.sc/BA will be added advantage.
· Excellent knowledge of the English language
· Good knowledge of computer programs like (CRM software) and other telephone systems
· Proven track record of successfully meeting sales quota over the phone.
· Ability to switch communication styles
Skills
· Proficient in communication and interpersonal skills
· Research and record-keeping skills
· Verbal communication
· Outstanding negotiation skills to resolve issues and address complaints
· Data entry skills
· Closing skills
· Telephone skills
