Verified Job
IT / Software / Data Analyst
Strategic Partnerships, Customer Service Repr- job post
IT / Software / Data Analyst
#655572
Remote / WFH
Job Description
Job Summary
The Strategic Partnerships, Customer Service Representative supports business relationships across the Revelation Pharma network by delivering a personable, reliable, and organized client experience. The representative works closely with internal teams and external clients to ensure smooth provider onboarding, accurate licensing and account management, and timely completion of all required reports and tasks.
Benefits:
Health care insurance (medical, dental, vision)
Life Insurance
Supplemental Insurance
PTO
401K matching
Sick leave
Job Activities and Responsibilities: The responsibilities listed below are subject to change.
Provider & Account Management
Assist new providers and business partners with account setup across assigned pharmacies.
Maintain updated licensing documentation, account details, and ongoing record accuracy.
Track progress within assigned tasks and ensure all information remains current.
Offer proactive communication and follow-up to help clients feel supported at every step.
Add new providers to internal systems and ensure all details are entered correctly.
Complete additional tasks and special projects as requested by senior management.
Technology, Tracking & Reporting
Learn and navigate platforms for pharmacy systems, and client portals.
Upload and maintain recurring partner reports with accuracy and timeliness.
Update tracking tools and dashboards to reflect real-time provider and account status.
Communication & Coordination
Maintain active communication through Email, Slack, and Teams to support efficient task and account management.
Partner with pharmacy operations and internal departments to resolve service issues quickly and consistently.
Provide clear, timely, and professional communication to ensure clients always know what to expect.
Required Skills & Qualifications
Strong ability to learn new software and systems quickly.
Excellent organization skills with the ability to prioritize and multitask.
Clear and effective written and verbal communication skills.
Problem-solving mindset with a focus on long-term, proactive solutions.
Ability to work independently and collaboratively in a fast-paced environment.
A professional, service-oriented attitude and calm, friendly demeanor under pressure.
Performance Indicators
Accurate and timely provider onboarding, licensing updates, and reporting.
High levels of client satisfaction and strong client retention.
Effective management of assigned accounts, tasks, and communication queues.
Consistent technical proficiency across all required systems.
Responsive, professional, and client-focused communication across all channels.
Physical Requirements:
Proficient in using a computer and related equipment, including printers and fax machines.
Ability to sit or stand for extended periods.
Effective communication skills via telephone and email.
Capable of lifting up to 40 pounds as needed.
The Strategic Partnerships, Customer Service Representative supports business relationships across the Revelation Pharma network by delivering a personable, reliable, and organized client experience. The representative works closely with internal teams and external clients to ensure smooth provider onboarding, accurate licensing and account management, and timely completion of all required reports and tasks.
Benefits:
Health care insurance (medical, dental, vision)
Life Insurance
Supplemental Insurance
PTO
401K matching
Sick leave
Job Activities and Responsibilities: The responsibilities listed below are subject to change.
Provider & Account Management
Assist new providers and business partners with account setup across assigned pharmacies.
Maintain updated licensing documentation, account details, and ongoing record accuracy.
Track progress within assigned tasks and ensure all information remains current.
Offer proactive communication and follow-up to help clients feel supported at every step.
Add new providers to internal systems and ensure all details are entered correctly.
Complete additional tasks and special projects as requested by senior management.
Technology, Tracking & Reporting
Learn and navigate platforms for pharmacy systems, and client portals.
Upload and maintain recurring partner reports with accuracy and timeliness.
Update tracking tools and dashboards to reflect real-time provider and account status.
Communication & Coordination
Maintain active communication through Email, Slack, and Teams to support efficient task and account management.
Partner with pharmacy operations and internal departments to resolve service issues quickly and consistently.
Provide clear, timely, and professional communication to ensure clients always know what to expect.
Required Skills & Qualifications
Strong ability to learn new software and systems quickly.
Excellent organization skills with the ability to prioritize and multitask.
Clear and effective written and verbal communication skills.
Problem-solving mindset with a focus on long-term, proactive solutions.
Ability to work independently and collaboratively in a fast-paced environment.
A professional, service-oriented attitude and calm, friendly demeanor under pressure.
Performance Indicators
Accurate and timely provider onboarding, licensing updates, and reporting.
High levels of client satisfaction and strong client retention.
Effective management of assigned accounts, tasks, and communication queues.
Consistent technical proficiency across all required systems.
Responsive, professional, and client-focused communication across all channels.
Physical Requirements:
Proficient in using a computer and related equipment, including printers and fax machines.
Ability to sit or stand for extended periods.
Effective communication skills via telephone and email.
Capable of lifting up to 40 pounds as needed.
