Strategic Account Specialist

Job details
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Job type

Full-time
 
Full job description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Strategic Account Specialist will be supporting the Strategic Global Accounts. This position will support and be responsible for developing multi-dimensional relationships both internally and externally to provide support and solutions for global clients and their travel needs. This position requires client facing project management, technical expertise, organizational, and problem-solving skills as well as a keen attention to detail. You will work across multiple teams and points of sale within Egencia including Sales, Implementations, Account Management, and Customer Service to drive global consistency and standardization.

What You Will Do on a Typical Day:
You will implement and lead account standards across multiple points of sale to support global client needs, while working with the Regional Account Managers to support local relationships and requirements
You will be maintaining project deliverables including the project plan, schedule, status reports, and any other documentation related to the management and administration of the project
Consult and facilitate meetings with stakeholders in the client’s organization to make technical recommendations and adjustments in the Egencia website
Act as a client advocate within the company, including representing client issues to upper management, customer service, technical support and product development
Functional expert in change management
Interact and build a strong, positive rapport with the Global Regional Account Management team and global clients

What We´re Looking For:
Ability to communicate information in a manner that all audiences can easily understand via multiple formats, i.e. virtual and in-person
Project and Time Management – Proven success managing multi-faceted, time sensitive projects
Communication – Strong skills in facilitation, written documentation, status reporting, mediation, training, and presentations
Experience working in a global travel environment
Technical – Experience working with an Online Travel Tool or Agency
Applications –Proficiency in MS Excel, Project, Visio, Word, PowerPoint, and Outlook

Location United Kingdom

The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Read more