Verified Job
Customer Support / TeleCaller
Store Manager
Customer Support / TeleCaller
#235692
Remote / WFH
Job Description
"Hiring for leading Telecom industry"
Designation - Store manager
Location - Jaipur, Kota, bhilwara
Store Operations & Audit / Compliance:
• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time
Strategic Roll outs:
• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion
Profitability:
• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity
People Development / Team Management:
• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff
Customer Experience:
• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers
• Provide suggestions for improvements in CE
Decision level
Prime: Final Decision Making authority, accountable to the Management
• Ensure successful running of stores
• Ensuring compliance adherences
• Profitability of the store Shared: Decisions reached jointly with peers on a collective basis
• Inventory Management and customer experience
• People Development Contributory: Makes a major contribution to a decision or policy judgment reached by others
• Retail effectiveness (noticeability at retail)
Demonstrate (Key competencies)
- High energy
- Strong process orientation
- Project management skills
- Appreciation of need for Customer Experience delivery
- Building & nurturing partnerships
- Influencing skills
Educational Level
Must have:
Post-graduation, MBA or equivalent Business Management Diploma
Working Experience
Must have:
4-6 years’ work experience. At least 2 years in a Retail Business operations role.
Dimensions
Impact of position on :
i) Revenue :
ii) Budget
Impact on customers :
i) Type of customers Mainly Internal Mainly External Fair mix of Internal &
External
No. of Subordinates :
i) Off role team
Designation - Store manager
Location - Jaipur, Kota, bhilwara
Store Operations & Audit / Compliance:
• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time
Strategic Roll outs:
• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion
Profitability:
• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity
People Development / Team Management:
• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff
Customer Experience:
• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers
• Provide suggestions for improvements in CE
Decision level
Prime: Final Decision Making authority, accountable to the Management
• Ensure successful running of stores
• Ensuring compliance adherences
• Profitability of the store Shared: Decisions reached jointly with peers on a collective basis
• Inventory Management and customer experience
• People Development Contributory: Makes a major contribution to a decision or policy judgment reached by others
• Retail effectiveness (noticeability at retail)
Demonstrate (Key competencies)
- High energy
- Strong process orientation
- Project management skills
- Appreciation of need for Customer Experience delivery
- Building & nurturing partnerships
- Influencing skills
Educational Level
Must have:
Post-graduation, MBA or equivalent Business Management Diploma
Working Experience
Must have:
4-6 years’ work experience. At least 2 years in a Retail Business operations role.
Dimensions
Impact of position on :
i) Revenue :
ii) Budget
Impact on customers :
i) Type of customers Mainly Internal Mainly External Fair mix of Internal &
External
No. of Subordinates :
i) Off role team
