Verified Job
Customer Support / TeleCaller
Stadium Services Officer (SSO)
Customer Support / TeleCaller
#692906
Remote / WFH
Job Description
Start your career in Basketball here!
Basketball South Australia is the peak body responsible for the development and promotion of basketball in our State. Basketball South Australia is always looking for outstanding and enthusiastic individuals to join our team. We have a wide range of opportunities, whether you are a Graduate seeking your first position or an experienced manager, coach or referee we have an opportunity that is right for you.
Stadium Services Officer (SSO)
Basketball South Australia (SA) is currently accepting applications to join our casual pool of SSO’s.
The SSO is the face of Basketball SA in our stadiums and the first point of contact for our members. SSO’s play a critical role in referee and game management, and you will be provided with training in both of these areas.
To be successful in this role you must be a team player! You need good communication and customer service skills, be friendly, approachable, and have a genuine desire to help and support players, coaches, referees and spectators to ensure everyone can enjoy the game of basketball.
If you are a current player, a student, or just looking for some extra work in the evenings, we would love to hear from you. Shifts are available weeknights and Saturday mornings in multiple stadiums throughout the Adelaide Metropolitan Region and we can fit them in around your current basketball or other commitments.
Duties
Check court surfaces are clean and suitable for playing. If there is any doubt regarding safety consult with the referees and work together to resolve any issues.
Ensure required equipment is available prior to the first game and packed away after the last game.
For competitions in which match balls are provided by Basketball SA, secure match balls at the completion of each game.
Be the first point of contact for first aid incidents and safety concerns and monitor stadium supplies.
Liaise with teams to confirm team selections and process payments.
Provide hands on support and leadership to the referee team and other stadium staff (if present).
Provide access to staff room or referees room if available for referees and staff.
Responsibilities
Actively monitor games, including player, coach and spectator behaviour and be visible and accessible to referees, coaches, team managers and spectators.
Actively engage with referees throughout game stoppages to provide and receive feedback in relation to the state of play and to address any concerns.
Be approachable and available to respond to enquiries from referees, coaches, team managers and spectators.
Responsible for impartially resolving conflict and appropriately managing situations in line with Basketball SA’s Behaviour Management Framework and to encourage and uphold Basketball SA’s Codes of Behaviour.
Complete reports at the conclusion of each shift to provide feedback to the Manager, Referee Services Framework and the Referee Services and Development Coordinator around referee performance.
Complete referee rosters for some competitions, liaising with the Referee Services and Development Coordinator around rostering issues.
Report events and/or issues accurately with relevant detail as required. Reports may include but are not limited to the following categories:
Accidents
Behavioural Concerns
Hazards
Incidents
Injuries
Shift Summaries
Qualifications
Current Drivers Licence
Current Working with Children Check
Senior First Aid Certification
Current Cardiopulmonary Resuscitation (CPR)
Level 1C referee course, Association Development (internal training provided)
Level 0 Community Coaching Course (internal training provided)
For more information and to apply: Send your resume through to contact@basketballsa.com.au
Basketball South Australia is the peak body responsible for the development and promotion of basketball in our State. Basketball South Australia is always looking for outstanding and enthusiastic individuals to join our team. We have a wide range of opportunities, whether you are a Graduate seeking your first position or an experienced manager, coach or referee we have an opportunity that is right for you.
Stadium Services Officer (SSO)
Basketball South Australia (SA) is currently accepting applications to join our casual pool of SSO’s.
The SSO is the face of Basketball SA in our stadiums and the first point of contact for our members. SSO’s play a critical role in referee and game management, and you will be provided with training in both of these areas.
To be successful in this role you must be a team player! You need good communication and customer service skills, be friendly, approachable, and have a genuine desire to help and support players, coaches, referees and spectators to ensure everyone can enjoy the game of basketball.
If you are a current player, a student, or just looking for some extra work in the evenings, we would love to hear from you. Shifts are available weeknights and Saturday mornings in multiple stadiums throughout the Adelaide Metropolitan Region and we can fit them in around your current basketball or other commitments.
Duties
Check court surfaces are clean and suitable for playing. If there is any doubt regarding safety consult with the referees and work together to resolve any issues.
Ensure required equipment is available prior to the first game and packed away after the last game.
For competitions in which match balls are provided by Basketball SA, secure match balls at the completion of each game.
Be the first point of contact for first aid incidents and safety concerns and monitor stadium supplies.
Liaise with teams to confirm team selections and process payments.
Provide hands on support and leadership to the referee team and other stadium staff (if present).
Provide access to staff room or referees room if available for referees and staff.
Responsibilities
Actively monitor games, including player, coach and spectator behaviour and be visible and accessible to referees, coaches, team managers and spectators.
Actively engage with referees throughout game stoppages to provide and receive feedback in relation to the state of play and to address any concerns.
Be approachable and available to respond to enquiries from referees, coaches, team managers and spectators.
Responsible for impartially resolving conflict and appropriately managing situations in line with Basketball SA’s Behaviour Management Framework and to encourage and uphold Basketball SA’s Codes of Behaviour.
Complete reports at the conclusion of each shift to provide feedback to the Manager, Referee Services Framework and the Referee Services and Development Coordinator around referee performance.
Complete referee rosters for some competitions, liaising with the Referee Services and Development Coordinator around rostering issues.
Report events and/or issues accurately with relevant detail as required. Reports may include but are not limited to the following categories:
Accidents
Behavioural Concerns
Hazards
Incidents
Injuries
Shift Summaries
Qualifications
Current Drivers Licence
Current Working with Children Check
Senior First Aid Certification
Current Cardiopulmonary Resuscitation (CPR)
Level 1C referee course, Association Development (internal training provided)
Level 0 Community Coaching Course (internal training provided)
For more information and to apply: Send your resume through to contact@basketballsa.com.au
