Sr. UX Designer, Last Mile Transporter Experience Design - Flex Offers

DESCRIPTION

We are the Last Mile Delivery Design team for Amazon Worldwide Operations. We define, build, and maintain the products that Amazon businesses use to deliver packages to customers around the world. Our team of experienced designers, researchers, and cartographers partners with product teams to understand user behaviors and needs, creating high-quality experiences that strive to not only meet those needs, but exceed them. We design experiences such as the Amazon mobile delivery platform, in-vehicle digital tools, DSP 2.0, Delivery Station tools, and other systems that support addresses, geolocation, routing, and deliveries. The experiences we create are used by multiple Amazon businesses and product lines, including Amazon Logistics, Prime Now, Amazon Fresh, Amazon Flex, Amazon Key, Lockers, I Have Space, Retail, and more.

Key job responsibilities
Our team is looking for high-performing design leaders to drive both big-picture vision and fast-paced execution, delivering near-term results while exploring future opportunities. This design role focuses on the Offers portion of our Flex delivery program, where individuals can earn money as independent contractors by delivering packages for Amazon. Success requires close collaboration with product partners, engineers, and design peers. Many of our projects extend beyond digital interfaces, connecting with real-world physical processes. We work hands-on in our design and prototyping studio, deeply understanding customer needs and creating experiences that aim to meet them in the moments that matter most.

A day in the life
As a designer on the Last Mile Experience Design team, focusing on Offer experiences for Flex, a delivery program where individuals can earn money as independent contractors by delivering packages for Amazon, you will own your work end-to-end, from managing your UX backlog to developing, testing, and sharing design strategies. You’ll tackle complex design challenges with creative solutions and collaborate closely with product leaders, design peers, and engineering teams to create robust experiences that help users find work that fits their life, including delivery preferences, locations, financial needs, and availability. Strong collaboration and facilitation skills are essential to bring clarity and drive alignment across teams. You’ll be expected to uphold high design standards, continuously improve how we work, and advocate for quality user experiences. With customer needs at the forefront, you’ll use sound judgment, stay informed about our users, competitors, and industry trends, and contribute to delivering best-in-class navigation solutions.

About the team
Leading with Vision, we adhere to a loose process for design. We invent via collaborative brainstorming sessions. We prototype and simulate experiences with real customers. We socialize vision upward and outward. We document the experience and support our tech teams. We launch and celebrate Work-Life Balance. We aren’t robots—we can’t be effective, innovative designers if we work too many hours (plus, many of us have families!). So, while we may invest extra to time to put on the finishing touches to launch critical projects, we strive to accurately scope projects, reduce project thrash, and average a normal work week.
BASIC QUALIFICATIONS

Experience in delivering design solutions for projects of large scope and complexity
Knowledge of usability principles and techniques
Have an available online portfolio
6+ years of design experience
PREFERRED QUALIFICATIONS

Experience designing in an agile development environment
Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Read more