Verified Job
Telesales / Telemarketing
Sr. Technical Associate (no Outstation Candidates) - Fresher
Telesales / Telemarketing
#740165
Remote / WFH
Spectra Technovision (India) Pvt. Ltd.
Job Description
About the job:
Job Role
• Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support
• Working closely with L1 level support team and development team to identify and troubleshoot reported issues
• Analyze and debug issue that has been reported by customer.
• Identification and escalation of issues to appropriate team for urgent attention.
• Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Escalate unresolved queries to respective departments for accurate redressal.
Who can apply:
Only those candidates can apply who:
Salary:
Competitive salary
Experience:
No experience required
Deadline:
2035-01-01 00:00:00
Job Role
• Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support
• Working closely with L1 level support team and development team to identify and troubleshoot reported issues
• Analyze and debug issue that has been reported by customer.
• Identification and escalation of issues to appropriate team for urgent attention.
• Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• Escalate unresolved queries to respective departments for accurate redressal.
Who can apply:
Only those candidates can apply who:
Salary:
Competitive salary
Experience:
No experience required
Deadline:
2035-01-01 00:00:00
