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Sr. Specialist
Work from home
#811530
Remote / WFH
Home Credit
Job Description
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Company logo
Sr. Specialist
Home Credit
4.0
(4.6K Reviews)
50+ applicants
Posted 1 week ago
Job DetailsAbout CompanyReviewsBenefitsSalaries
2 - 7 Years
1 Vacancy
Not disclosed
Gurugram
Key skills
Typing speed,
Query resolution,
Customer service management,
Conflict resolution,
Management,
Monitoring
Job description
What you’ll do
Reply to direct messages and public comments within set timelines.
Work directly with local product teams for instant query resolution.
Route complex technical or other complaints to specialized teams.
Maintain a helpful, polite, and consistent brand tone online.
Tag and categorize queries to monitor recurring customer issues and flag risks to management immediately.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Industry type
NBFC
Department
Customer Success, Service & Operations
Role
Customer Success, Service & Operations - Other
Role category
Customer Success, Service & Operations - Other
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate
Install app
Company logo
Sr. Specialist
Home Credit
4.0
(4.6K Reviews)
50+ applicants
Posted 1 week ago
Job DetailsAbout CompanyReviewsBenefitsSalaries
2 - 7 Years
1 Vacancy
Not disclosed
Gurugram
Key skills
Typing speed,
Query resolution,
Customer service management,
Conflict resolution,
Management,
Monitoring
Job description
What you’ll do
Reply to direct messages and public comments within set timelines.
Work directly with local product teams for instant query resolution.
Route complex technical or other complaints to specialized teams.
Maintain a helpful, polite, and consistent brand tone online.
Tag and categorize queries to monitor recurring customer issues and flag risks to management immediately.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Industry type
NBFC
Department
Customer Success, Service & Operations
Role
Customer Success, Service & Operations - Other
Role category
Customer Success, Service & Operations - Other
Employment type
Full Time, Permanent
Education
Any Graduate, Any Postgraduate
