Customer Engagement: Welcome showroom walk-ins and digital leads, actively listen, and determine budget, lifestyle, and vehicle requirements.
• Product Demonstration: Conduct thorough static walkthroughs and dynamic test drives while explaining advanced safety, technology, and performance specs.
• Deal Structuring: Negotiate pricing, present financing/insurance options, and facilitate trade-in valuations.
• Sales Closure: Finalize purchasing contracts, coordinate with the finance department, and prepare paperwork.
• Relationship Management: Maintain a customer database for post-purchase follow-ups, handle inquiries, and nurture referrals.
Core Competencies & Skills
• Product Knowledge: Deep understanding of specifications, warranties, and features (alongside competitor comparisons).
• Communication: Exceptional persuasion, interpersonal, and active listening skills.
• Technical Savvy: Ability to manage leads using modern CRM tools and digital presentation platforms.
• Time Management: Capable of balancing multiple prospects and executing structured follow-up plans.
Requirements
• Driver's License: A valid driver's license with a clean driving record is strictly mandatory.
• Experience: Prior background in retail sales, hospitality, or customer-centric environments is preferred (B2C).
• Availability: Flexibility to work standard retail hours, including weekends and holidays.