Sr ManagerChief Manager Collection Soft Bucket

Job Description

Job Title - Sr. Manager/Chief Manager

Department - Collection (Soft Bucket)

Vertical - Collection

Reporting Manager - Zonal Head Collection

Team (Y/N) - Yes

Job Location - Jaipur Head Office

State - Rajasthan

Job purpose

Responsible for Collection and have to manage collection for 1-+0 bucket to ensure timely achievement of collections targets

by formulating & executing collections team.

Roles and responsibilities

∙To achieve Collection targets assigned for the regions/zones by meeting target of the Teams' assigned.

∙Continuously monitoring Collection Executives to identify fraudulent practices and ensure that there is no loss

incurred.

∙Handling customer issues/escalations.

∙Receipt Audit & Reconciliation process should be followed very strictly.

∙ Receipt collection verification.

∙Preparation of Collection MIS.

∙Review & monitoring the Teams' performance.

∙Ensure all the allocated pools are visited within allocation date.

∙Mandatory field visit along with Inhouse team & collection agency.

∙Customer handling in order to resolve cases and minimize PTP.

∙Visits along with CRO /TL /ACM in difficult case.

∙Responsible of DPD wise collection, as per the company and target assigned monthly.

∙Daily tracking of visits conducted by CRO's/TL/ACM.

Specification & Key Requirements

∙Ability to meet deadlines and perform well under time pressure.

∙Preferably from NBFC/Banking background.

∙Proven experience in collection.

∙Strong inter-personal skills.

∙Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of

information with attention to detail and accuracy.

∙Should be able to manage whole cycle of Collection.

∙Excellent written and oral communication