SR EXEC

Description The Senior Customer Care Advisor interacts directly with Vodafone customers (via telephone, email and self-serve), and assists with their requests, transaction demands and complaints received into all channels to ensure immediate issue resolution. The Senior Customer Care Advisor has a good understanding of established concepts and procedures in delivering support and customer satisfaction and provides exceptional customer service whilst adhering to Vodafones standards and policies. Typically reports to the Customer Care Manager or Senior Customer Care Team Leader. Job Responsibility
• Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;
• May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;
• Provides accurate and timely information by fully investigating customer enquiries/complaints, using...