Sr| Customer Service Executive

What you’ll do
Interested candidates please email their cv to Tarannum.Sangoli@teleperformancedibs.com or WhatsApp +76+347565.
Job Summary

Agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks. This means they will need the ability to work through several problems simultaneously to be effective.
Responding efficiently and accurately to customer, explaining possible solutions, and ensuring that clients feel supported and valued
Roles and Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Resolve the customer concern to be in line with standards defined basis client policies and guidelines.
Make decisions according to the defined Policies and Procedures with High level of accuracy
Responsible to deliver high quality and productivity results that meet the identified targets.
Strong ability to multitask and take fast decisions independently
Maintains composure and patience with customers
Energetic, friendly and approachable individuals who that understand the importance of great customer service
Correctly follow Flows and implement different quality standards/definition documents
Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
Can interact effectively with the personnel, tools resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.
Industry type
BPO / Call Centre
Department
Customer Success, Service Operations
Role
Customer Service
Role category
Customer Success, Service Operations - Other
Employment type
Full Time, Permanent
Education
Graduation Not Required

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Customer Service, Mumbai

About company
Teleperformance

Headquarters
Teleperformance Towers 1406 - A / 28, Mindspace, Malad West, Mumbai, Maharashtra 4000+0.
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Cafeteria

Job Training

Work From Home

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Transport

Health Insurance

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Gym

Free Food

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International Relocation

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