Sr Associate Specialist Data Scientist Consumer

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Understanding the project plan developed by business and adhering to the project milestones and timelines in reporting and delivery. Support in updating project plan on an ongoing basis. This list is not exhaustive and being a multitasking role, the staff may need to handle ad-hoc activities that may be needed from time to time. Key Accountabilities To ensure that the new product document is properly understood and there is no impact on customer journey To ensure proper execution of the UAT / Testing within the stipulated time frame To identify, document and ensure closure of the issues identified during the UAT phase Proper record keeping (MIS) of all the activities/task assigned Defect identified, should be timely escalated and tracked to closure Ensure customer escalation within scope are properly handled and resolved to customer satisfaction To adhere to professional standards of behavior & conduct in dealing with customers & fellow staff To proactively identify opportunities to improve the service performance Should exemplify and be aligned to DBS culture where the employees are expected to reflect PRIDE values - Purposeful, Relationship Led, Innovative, Decisive and all this with a lot of Fun. To exemplify the values of DBS Asian Service - Respectful, Easy to Deal With and Dependable in their interactions with both internal and external stakeholders. To be aligned to the DBS strategy of Joyful Banking - through Customer Journeys and Digital Banking reach. To take accountability for KPIs such as Customer Satisfaction (CSAT), Complaint Management Index (CMI), Average Handling Time (AHT), Individual Productivity & Quality Processing Job Duties & responsibilities Defect Management: To perform first level