Verified Job
Accounting - Finance
Sr Accounts Associate
Accounting - Finance
#212945
Remote / WFH
Job Description
Job Responsibilities
The key deliverables of the role will include but will not be restricted to the details below:
Essential Functions -
• Ability to find creative and innovative solutions to business problems
• Ability to continually work in a dynamic/challenging environment
• Proven customer service skills
• Knowledge of MS Office - Excel, PowerPoint, Word (proficiency preferred)
• Should be a team player
• Self-motivated, well organized and flexible with a sense of urgency approach
• Ability to manage multiple tasks prioritizing effectively
• Quality oriented and knowledgeable about quality
• Managing the workflow by Prioritization of the cases, distribution of cases appropriately and reviewing the performance
• Good communication & presentation skills
• Effectively manage research/resolution/follow-ups for closure of open items
Knowledge, Skills and Abilities
Education
• Graduate in Accounting / Commerce / Business Administration with at least 15 years of education
Experience
• Professional from the Operations with at least 2+ years working experience of which at least 1 Year work experience in a BPO/KPO Finance operations environment
• Experience in financial services accounting/reporting preferred
• Understanding of accounting and Insurance Industry products is a mandate
Knowledge and skills (general and technical)
• Knowledge - Basic Understanding of Insurance Products
• Knowledge - Strong communication & analytical skills required
• Knowledge - Keyboard Accuracy
• Knowledge - MS Office - Excel, PowerPoint, Word (proficiency preferred)
• Skills - Customer Service
• Skills - Problem Solving/Analytical Ability
• Skills - Handle Multiple Tasks/Time Management
Other Requirements (licenses, certifications, specialized training – if required)
• Fundamental knowledge of finance & accounting terms
Working Relationships
Internal Contacts
(and purpose of relationship):
• TL/AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
• Associate Accountants for the purpose of seeking cooperation & clarification on process-related matters & supporting when required
• Subject Matter Expert for the purpose of work thread related issues and escalated transactions
• Trainers for the purpose of Pre-process and Process training
• Coordination with other teams within GOSC
External Contacts
(and purpose of relationship) – If Applicable
• SME / Trainers at onshore for training
• Communicate with stateside team for production related requirements
• Reporting and performance review connect with Stakeholders
• Client’s various lines of businesses for follow-up work for closure of open unreconciled accounting items.
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2026. In 2026, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, *** (including pregnancy, childbirth, or related medical conditions), ****** orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law
The key deliverables of the role will include but will not be restricted to the details below:
Essential Functions -
• Ability to find creative and innovative solutions to business problems
• Ability to continually work in a dynamic/challenging environment
• Proven customer service skills
• Knowledge of MS Office - Excel, PowerPoint, Word (proficiency preferred)
• Should be a team player
• Self-motivated, well organized and flexible with a sense of urgency approach
• Ability to manage multiple tasks prioritizing effectively
• Quality oriented and knowledgeable about quality
• Managing the workflow by Prioritization of the cases, distribution of cases appropriately and reviewing the performance
• Good communication & presentation skills
• Effectively manage research/resolution/follow-ups for closure of open items
Knowledge, Skills and Abilities
Education
• Graduate in Accounting / Commerce / Business Administration with at least 15 years of education
Experience
• Professional from the Operations with at least 2+ years working experience of which at least 1 Year work experience in a BPO/KPO Finance operations environment
• Experience in financial services accounting/reporting preferred
• Understanding of accounting and Insurance Industry products is a mandate
Knowledge and skills (general and technical)
• Knowledge - Basic Understanding of Insurance Products
• Knowledge - Strong communication & analytical skills required
• Knowledge - Keyboard Accuracy
• Knowledge - MS Office - Excel, PowerPoint, Word (proficiency preferred)
• Skills - Customer Service
• Skills - Problem Solving/Analytical Ability
• Skills - Handle Multiple Tasks/Time Management
Other Requirements (licenses, certifications, specialized training – if required)
• Fundamental knowledge of finance & accounting terms
Working Relationships
Internal Contacts
(and purpose of relationship):
• TL/AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
• Associate Accountants for the purpose of seeking cooperation & clarification on process-related matters & supporting when required
• Subject Matter Expert for the purpose of work thread related issues and escalated transactions
• Trainers for the purpose of Pre-process and Process training
• Coordination with other teams within GOSC
External Contacts
(and purpose of relationship) – If Applicable
• SME / Trainers at onshore for training
• Communicate with stateside team for production related requirements
• Reporting and performance review connect with Stakeholders
• Client’s various lines of businesses for follow-up work for closure of open unreconciled accounting items.
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2026. In 2026, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, *** (including pregnancy, childbirth, or related medical conditions), ****** orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law
