Verified Job
Clerical - Administrative
Spot Associate
Clerical - Administrative
#749195
Remote / WFH
Spotless Acne Clinics
Job Description
Full job description
About Spotless
Spotless is NYC’s walk-in or by appointment acne clinic, treating acne and only acne.
From pre-teen to adult, hormonal, comedonal, blackheads, cystic, inflammatory, facial, and body acne, we’ve seen and treated it all.
Founded by Dr. Amy Wechsler, one of the few physicians double board-certified in dermatology and psychiatry, and her daughter Zoe, Spotless makes expert acne care fast, effective, and stigma-free. Guided by Dr. Amy’s mind-body approach, our licensed nurse practitioners and physicians assistants are trained to combine dermatology, psychology, empathy, and hospitality to treat acne for what it really is: medical, emotional, and deeply personal.
Our mission is to get rid of your acne. Lofty? Maybe. But acne is treatable and often curable, and we’re here to do it.
Spotless exists to give people their confidence back so they can stop apologizing for their skin. No referrals. No embarrassment. No more guessing games or wasted money on products that don’t work. Just the right treatments for you: pimple shots, extractions, acne peels, consultations, and prescriptions whenever you need them, at the right price.
We’ve built Spotless on the principle of patient-first. Our Spots are built for urgency: open late, 6 days a week. No memberships. No recurring fees. No short expiration windows on your packages. You can even share treatment credits with friends or family on the spot because breakouts don’t clock in 9-to-5, and neither do we.
Our first clinic is open at 1053 Lexington Avenue, and our second is opening shortly.
Spotless can see you now. Like, right now.
All acne. All the time. Breakout, pop by.
About the Role
Spotless is looking for a Spot Associate who blends hospitality, precision, and pace. The ideal candidate has experience in a fast-moving, four-walled business — think wellness spa, fitness studio, or the front-of-house at a great restaurant or hotel— where delivering a seamless guest experience under pressure is second nature.
You have an entrepreneurial spirit and the drive to help build something differentiated from the ground up. You’re energized by structure and flexibility — happy to follow a playbook, but excited to help write it as Spotless grows.
This role is ideal for someone who thrives in a fast-paced environment and remains calm, anticipating needs, communicating clearly, and bringing warmth and composure to every interaction. As our Spot Associate, you’ll lead by doing—setting the standard for patient care and delivering a brand experience people will remember and talk about.
You’re here to make sure every patient experience feels seamless, safe, and spotless. You’ll support clinic operations and, at times, serve as the bridge between our clinicians and patients.
This isn’t a back-office job. You’re on your feet, in the energy. You lead with empathy and make sure both patients and team members feel the impact of how Spotless is redefining acne care.
We are looking for someone who understands that anyone walking through the door may simply need to feel heard and seen.
Responsibilities
Patient Experience
Greet each patient warmly upon arrival and assist with check-in.
Uphold the Spotless standard of hospitality in every interaction.
Book, confirm, and manage patient appointments (walk-ins and by appointment) through our scheduling system, Zenoti.
Coordinate with our clinical team to maintain a smooth daily flow.
Manage cancellations, reschedules, and same-day adjustments with care and professionalism.
Schedule follow-up visits.
Communication, Administration & Marketing
Verify patient information and ensure all required forms and consents are completed prior to appointments.
Answer patient questions about forms, treatments (with our clinical team), policies, pricing & packaging clearly and kindly.
Support communication between patients and clinicians.
Serve as a point of contact for patient communications across email, phone, and text.
Support local marketing initiatives such as community outreach, partner collaborations, and event participation.
Retail & Spot Management
Check patients out at the end of their visit with warmth and efficiency.
Process retail product sales and educate patients on recommended skincare items.
Support our skincare inventory
Maintain an organized retail display.
Prepare the Spot for the day by setting up the front desk, restocking retail products and supplies, and ensuring systems are ready for patient care.
Maintain a spotless environment throughout the day; Ex. restocking shared and employee spaces (including bathrooms), wiping down surfaces, and ensuring all areas meet cleanliness and safety standards.
Close by reconciling payments, restocking, tidying, and securing the space.
What You Bring
1+ year(s) of experience working in hospitality, healthcare, wellness, or fast-paced service environments
A steady presence under pressure—calm, clear, and action-oriented
Passion for hospitality, empathy, and care—your default mode is human-first
A self-starter mindset—curious, resourceful, and energized by challenge
Strong communication skills and confidence using scheduling and point-of-sale systems
Experience working in a startup environment is a plus, but not required
Working Conditions
This is an in-person role. The work is active, team-based, and patient-facing. You can expect to:
Be on your feet for a lot of the day, moving between front-of-house and back-of-house responsibilities
Support physical tasks like stocking, organizing supplies, and resetting treatment rooms
Occasionally lift up to 25 pounds
Navigate a fast-paced environment that requires real-time decision-making and multitasking.
Work clinic hours include evenings, Saturdays, and some holidays.
Perks & Benefits
Market-competitive compensation
Comprehensive medical, dental, and vision insurance
Paid parental leave
Generous PTO policy
Employee discount on products and services
Monthly guest passes for friends and family
Team member referral bonuses
Come As You Are
Spotless is built on the belief that everyone deserves to be seen, respected, and cared for. We’re proud to be an equal opportunity employer and strongly encourage candidates from all backgrounds, identities, and life experiences to apply. We believe our team is strongest when it reflects the diversity of the patients and communities we serve.
Pay: $60,000.00 - $80,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Work Location: In person
About Spotless
Spotless is NYC’s walk-in or by appointment acne clinic, treating acne and only acne.
From pre-teen to adult, hormonal, comedonal, blackheads, cystic, inflammatory, facial, and body acne, we’ve seen and treated it all.
Founded by Dr. Amy Wechsler, one of the few physicians double board-certified in dermatology and psychiatry, and her daughter Zoe, Spotless makes expert acne care fast, effective, and stigma-free. Guided by Dr. Amy’s mind-body approach, our licensed nurse practitioners and physicians assistants are trained to combine dermatology, psychology, empathy, and hospitality to treat acne for what it really is: medical, emotional, and deeply personal.
Our mission is to get rid of your acne. Lofty? Maybe. But acne is treatable and often curable, and we’re here to do it.
Spotless exists to give people their confidence back so they can stop apologizing for their skin. No referrals. No embarrassment. No more guessing games or wasted money on products that don’t work. Just the right treatments for you: pimple shots, extractions, acne peels, consultations, and prescriptions whenever you need them, at the right price.
We’ve built Spotless on the principle of patient-first. Our Spots are built for urgency: open late, 6 days a week. No memberships. No recurring fees. No short expiration windows on your packages. You can even share treatment credits with friends or family on the spot because breakouts don’t clock in 9-to-5, and neither do we.
Our first clinic is open at 1053 Lexington Avenue, and our second is opening shortly.
Spotless can see you now. Like, right now.
All acne. All the time. Breakout, pop by.
About the Role
Spotless is looking for a Spot Associate who blends hospitality, precision, and pace. The ideal candidate has experience in a fast-moving, four-walled business — think wellness spa, fitness studio, or the front-of-house at a great restaurant or hotel— where delivering a seamless guest experience under pressure is second nature.
You have an entrepreneurial spirit and the drive to help build something differentiated from the ground up. You’re energized by structure and flexibility — happy to follow a playbook, but excited to help write it as Spotless grows.
This role is ideal for someone who thrives in a fast-paced environment and remains calm, anticipating needs, communicating clearly, and bringing warmth and composure to every interaction. As our Spot Associate, you’ll lead by doing—setting the standard for patient care and delivering a brand experience people will remember and talk about.
You’re here to make sure every patient experience feels seamless, safe, and spotless. You’ll support clinic operations and, at times, serve as the bridge between our clinicians and patients.
This isn’t a back-office job. You’re on your feet, in the energy. You lead with empathy and make sure both patients and team members feel the impact of how Spotless is redefining acne care.
We are looking for someone who understands that anyone walking through the door may simply need to feel heard and seen.
Responsibilities
Patient Experience
Greet each patient warmly upon arrival and assist with check-in.
Uphold the Spotless standard of hospitality in every interaction.
Book, confirm, and manage patient appointments (walk-ins and by appointment) through our scheduling system, Zenoti.
Coordinate with our clinical team to maintain a smooth daily flow.
Manage cancellations, reschedules, and same-day adjustments with care and professionalism.
Schedule follow-up visits.
Communication, Administration & Marketing
Verify patient information and ensure all required forms and consents are completed prior to appointments.
Answer patient questions about forms, treatments (with our clinical team), policies, pricing & packaging clearly and kindly.
Support communication between patients and clinicians.
Serve as a point of contact for patient communications across email, phone, and text.
Support local marketing initiatives such as community outreach, partner collaborations, and event participation.
Retail & Spot Management
Check patients out at the end of their visit with warmth and efficiency.
Process retail product sales and educate patients on recommended skincare items.
Support our skincare inventory
Maintain an organized retail display.
Prepare the Spot for the day by setting up the front desk, restocking retail products and supplies, and ensuring systems are ready for patient care.
Maintain a spotless environment throughout the day; Ex. restocking shared and employee spaces (including bathrooms), wiping down surfaces, and ensuring all areas meet cleanliness and safety standards.
Close by reconciling payments, restocking, tidying, and securing the space.
What You Bring
1+ year(s) of experience working in hospitality, healthcare, wellness, or fast-paced service environments
A steady presence under pressure—calm, clear, and action-oriented
Passion for hospitality, empathy, and care—your default mode is human-first
A self-starter mindset—curious, resourceful, and energized by challenge
Strong communication skills and confidence using scheduling and point-of-sale systems
Experience working in a startup environment is a plus, but not required
Working Conditions
This is an in-person role. The work is active, team-based, and patient-facing. You can expect to:
Be on your feet for a lot of the day, moving between front-of-house and back-of-house responsibilities
Support physical tasks like stocking, organizing supplies, and resetting treatment rooms
Occasionally lift up to 25 pounds
Navigate a fast-paced environment that requires real-time decision-making and multitasking.
Work clinic hours include evenings, Saturdays, and some holidays.
Perks & Benefits
Market-competitive compensation
Comprehensive medical, dental, and vision insurance
Paid parental leave
Generous PTO policy
Employee discount on products and services
Monthly guest passes for friends and family
Team member referral bonuses
Come As You Are
Spotless is built on the belief that everyone deserves to be seen, respected, and cared for. We’re proud to be an equal opportunity employer and strongly encourage candidates from all backgrounds, identities, and life experiences to apply. We believe our team is strongest when it reflects the diversity of the patients and communities we serve.
Pay: $60,000.00 - $80,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Work Location: In person
