Verified Job
Accounting - Finance
Specialist User Experience Research
Accounting - Finance
#227036
Remote / WFH
Job Description
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Job Brief/ Purpose
Will be responsible to facilitate, implement and manage all the consumer research projects/ initiatives to achieve business deliverables across all the segments for DBS Bank. We, at DBS bank keep customers at the core of everything we do and hence are looking motivated and enthusiastic consumer behavior expert who can champion VOC and continue to drive the customer centricity across products/services- new and existing.
Responsibilities
We are looking for a passionate market research/ insights professional to join our team in Mumbai focusing on the following tasks:
• Managing/ Conducting/ Facilitating Qualitative research projects
• The candidate should be able to design and suggest the appropriate methodology, work out coverage/scope and sample size given the business requirements
• Should be able to suggest/ work out alternate ways to carry out the research given the business constraints
• Should be able to moderate and conduct qualitative sessions by himself/ herself if need be
• Possess a keen interest in data analysis and drawing out insights
• To be able to consolidate the insights in a report and disseminate the findings to the internal stakeholders
• Should have adequate knowledge and understanding of Quantitative research projects
• Understanding of various quantitative research methodologies/ approaches
• Should have a keen interest/ prior experience in launching online surveys or conducting telephonic surveys
• Should be able to analyze the complex data sets and come up with meaningful insights
• Should be able to create quantitative reports with data charts using Poweerpoint
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Job Brief/ Purpose
Will be responsible to facilitate, implement and manage all the consumer research projects/ initiatives to achieve business deliverables across all the segments for DBS Bank. We, at DBS bank keep customers at the core of everything we do and hence are looking motivated and enthusiastic consumer behavior expert who can champion VOC and continue to drive the customer centricity across products/services- new and existing.
Responsibilities
We are looking for a passionate market research/ insights professional to join our team in Mumbai focusing on the following tasks:
• Managing/ Conducting/ Facilitating Qualitative research projects
• The candidate should be able to design and suggest the appropriate methodology, work out coverage/scope and sample size given the business requirements
• Should be able to suggest/ work out alternate ways to carry out the research given the business constraints
• Should be able to moderate and conduct qualitative sessions by himself/ herself if need be
• Possess a keen interest in data analysis and drawing out insights
• To be able to consolidate the insights in a report and disseminate the findings to the internal stakeholders
• Should have adequate knowledge and understanding of Quantitative research projects
• Understanding of various quantitative research methodologies/ approaches
• Should have a keen interest/ prior experience in launching online surveys or conducting telephonic surveys
• Should be able to analyze the complex data sets and come up with meaningful insights
• Should be able to create quantitative reports with data charts using Poweerpoint
