Spa Receptionist

Company Description Your Fairmont Journey Starts Here Are you a someone with a passion for excellence and a flair for exceptional hospitality Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team Do what you love care for the world dare to challenge the status quo BELIMITLESS As a Spa Receptionist you will be the first point of contact for our guests setting the tone for their spa experience Your role is to provide warm and professional service handle reservations and ensure smooth operations at the front desk This position requires a customer-focused attitude strong organizational skills and a passion for wellness Greet and welcome guests with a friendly and professional demeanor Provide information about spa services treatments and wellness programs Assist guests with check-in and check-out processes ensuring a seamless and enjoyable experience Manage spa appointments and reservations using our booking system Coordinate with spa therapists and other team members to ensure efficient scheduling Handle changes or cancellations to bookings while accommodating guest needs Answer phone calls emails and other inquiries in a courteous and efficient manner Process payments and manage cash handling accurately Maintain an organized and clean reception area including managing spa brochures and promotional materials Address guest requests concerns and feedback promptly and professionally Assist in creating a relaxing and welcoming atmosphere enhancing overall guest satisfaction Ensure that all guest interactions are handled with the utmost respect and confidentiality Stay informed about the spa s services treatments and retail products Promote spa products and upsell treatments or packages as