Verified Job
Engineering - Architecture
Solutions Engineer
Engineering - Architecture
#50072
Remote / WFH
Clarus Software (ClarusWMS)
Job Description
Solutions Engineer @ Clarus WMS
Clarus WMS is modern warehouse management software built for fast-moving logistics operations. We're growing quickly and the Solutions Engineering team is the bridge between our product and the people using it every day.
We use AI in the way we operate, not as a buzzword, but as a genuine lever for doing better work faster.
You'll be working with a team that uses AI to capture knowledge, review content, and help customers get answers. You'll be expected to use those tools too.
This is the entry point into a team with a genuine career path. You won't be doing the same job in two years.
The Opportunity
You'll be the first point of contact for Clarus customers, handling live chat, resolving inbound support tickets, and making sure customers get fast, accurate answers. That's the core of the role and you'll get good at it quickly.
But this isn't just a support queue. As you build your product knowledge, you'll start picking up solutions work, implementation support, configuration queries, and more complex customer problems. The pace at which that happens depends on you.
You'll also play an important role in how the team learns. When you spot a gap in the knowledge library,
something a customer asked that should have an answer and doesn't, you flag it. That gap becomes content. Your curiosity about what you don't know is genuinely valuable here.
This is not a "close tickets and move on" role.
Job Requirements
What We're Looking For
Some experience in a customer-facing support or service role, software background not required but
you need to be comfortable solving problems under pressure
Clear written communication, you'll be handling live chat and email and quality matters
Genuine curiosity about how software works, you'll be learning a complex product and need to enjoy
that process
Comfortable saying "I don't know" and knowing what to do next, escalating well and flagging gaps
clearly is a core skill here
Organised and reliable, responses sent, cases logged, follow-ups done
Quick to pick up new tools and ways of working
Most importantly, enthusiasm for getting things right, a low ego about asking for help, and the ambition to grow quickly into more complex work
Job Responsibilities
Half-day Fridays
Health Cash Plan covering dental, optical, physio, and more
Salary Sacrifice schemes for Pensions, Nursery Fees, Electronics and Tech
Retail, leisure, gym, and food and drink discounts
Cycle to work scheme
Regular socials and team events
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Gym membership
Sick pay
Work from home
Application question(s):
Are you located within commutable distance from Manchester?
What is your salary expectation?
What is your notice period?
Experience:
Customer support: 1 year (preferred)
Work authorisation:
United Kingdom (required)
Work Location: Hybrid remote in Manchester M4 5AD
Clarus WMS is modern warehouse management software built for fast-moving logistics operations. We're growing quickly and the Solutions Engineering team is the bridge between our product and the people using it every day.
We use AI in the way we operate, not as a buzzword, but as a genuine lever for doing better work faster.
You'll be working with a team that uses AI to capture knowledge, review content, and help customers get answers. You'll be expected to use those tools too.
This is the entry point into a team with a genuine career path. You won't be doing the same job in two years.
The Opportunity
You'll be the first point of contact for Clarus customers, handling live chat, resolving inbound support tickets, and making sure customers get fast, accurate answers. That's the core of the role and you'll get good at it quickly.
But this isn't just a support queue. As you build your product knowledge, you'll start picking up solutions work, implementation support, configuration queries, and more complex customer problems. The pace at which that happens depends on you.
You'll also play an important role in how the team learns. When you spot a gap in the knowledge library,
something a customer asked that should have an answer and doesn't, you flag it. That gap becomes content. Your curiosity about what you don't know is genuinely valuable here.
This is not a "close tickets and move on" role.
Job Requirements
What We're Looking For
Some experience in a customer-facing support or service role, software background not required but
you need to be comfortable solving problems under pressure
Clear written communication, you'll be handling live chat and email and quality matters
Genuine curiosity about how software works, you'll be learning a complex product and need to enjoy
that process
Comfortable saying "I don't know" and knowing what to do next, escalating well and flagging gaps
clearly is a core skill here
Organised and reliable, responses sent, cases logged, follow-ups done
Quick to pick up new tools and ways of working
Most importantly, enthusiasm for getting things right, a low ego about asking for help, and the ambition to grow quickly into more complex work
Job Responsibilities
Half-day Fridays
Health Cash Plan covering dental, optical, physio, and more
Salary Sacrifice schemes for Pensions, Nursery Fees, Electronics and Tech
Retail, leisure, gym, and food and drink discounts
Cycle to work scheme
Regular socials and team events
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Gym membership
Sick pay
Work from home
Application question(s):
Are you located within commutable distance from Manchester?
What is your salary expectation?
What is your notice period?
Experience:
Customer support: 1 year (preferred)
Work authorisation:
United Kingdom (required)
Work Location: Hybrid remote in Manchester M4 5AD
