Site Engineer

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Job highlights
Experience in installation, site execution, and troubleshooting

Execute service calls timely, resolve customer complaints with RCA, conduct training and product seminars, manage after-sales business and warranty ticket closure

2 - 7 Years

1 Vacancy

₹ 2-4.5 Lacs P.A

Jaipur
Must have key skills
Installation,
Troubleshooting
Other key skills
Site Execution
Job description
What you’ll do

Timely execution of service calls
Timely response & Updating and project status to HO, Customers
Customer complaint resolution with Closure with RCA.
KSP (Knowledge sharing Programme)- Conducting Installation / Trouble Shooting / Spares Selection training to SHPL / SP/ CP / Authorized Installation contractors.
Regional After Sales Business as per KRA
Closure of Warranty and Non-Warranty Tickets with in OTD
Conducting the Performance Audit / Campaign for the supplied products
Conversion of Spares / AMC Leads into order conversion.
Achieve the Targeted after Sales Business inline to the organization goals.
Minimize the QAR, Cost of Poor quality (FOC Supply)
Conduct Product awareness seminars
Evaluation on process audit for the existing SP (Service partners) / AIC (Authorised Installation Contractor).

Industry type
Architecture / Interior Design
Department
Customer Success, Service & Operations
Role
Service Engineer
Role category
After Sales Service & Repair
Employment type
Full Time, Permanent
Education
Diploma in Mechanical Engineering, Electrical