Verified Job
Retail / Counter Sales
Shop Manager
Retail / Counter Sales
#48362
Remote / WFH
New Zealand Red Cross
Job Description
Posted: 18/06/2026
Closing Date: 25/06/2026
Job Type: Permanent - Full Time
Location: Auckland
Job Category: Retail
Shop Manager
Permanent, Full-time (37.5 hours per week)
New Lynn, Auckland
Tuesday – Saturday shifts
About the role – Kōrero mō te tūranga
Ready to lead something special? We're opening a new second-hand shop in New Lynn in July, and we are looking for a passionate Shop Manager to bring it to life! If you love retail, have a knack for fashion, and enjoy building strong community connections, this is your chance to make a real impact.
You'll lead a team of employees and volunteers, creating a welcoming space where people love to shop and work. You’ll also oversee logistics, including scheduling vehicle deliveries and managing stock flow between the shop and distribution centre.
If this sounds like you, then we would love to hear from you! Please note that the successful candidate will need to be available to start when our new shop opens on or around mid- July 2026.
In this role you will:
Lead a team made up of Assistant Managers, a Van Driver and Volunteers, fostering a positive, collaborative culture and ensuring smooth day-to-day operations
Deliver high quality customer experience by creating a welcoming environment and maintaining excellent shop presentation
Drive sales by engaging customers, identifying needs, and promoting products to meet performance targets
Manage stock flow and donations, ensuring a diverse and appealing product range through effective sorting, pricing and merchandising
Recruit, train and develop shop employees and volunteers, leading by example and with the support of the Retail Regional Manager
Be available to work Tuesday to Saturday
Who are we looking for? – Mā wai te mahi nei?
To be successful you will have:
Proven experience in a management role in retail or a customer service-orientated role
Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handling
Strong organisational and leadership skills
The ability to engage with a diverse range of customers
Enthusiasm for sustainable fashion and community impact coupled with demonstrated knowledge of clothing brands
Exceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively.
The ability to work least one weekend day as required
About New Zealand Red Cross
New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.
Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Why work with us?
At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.
We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.
Our benefits include:
Closing Date: 25/06/2026
Job Type: Permanent - Full Time
Location: Auckland
Job Category: Retail
Shop Manager
Permanent, Full-time (37.5 hours per week)
New Lynn, Auckland
Tuesday – Saturday shifts
About the role – Kōrero mō te tūranga
Ready to lead something special? We're opening a new second-hand shop in New Lynn in July, and we are looking for a passionate Shop Manager to bring it to life! If you love retail, have a knack for fashion, and enjoy building strong community connections, this is your chance to make a real impact.
You'll lead a team of employees and volunteers, creating a welcoming space where people love to shop and work. You’ll also oversee logistics, including scheduling vehicle deliveries and managing stock flow between the shop and distribution centre.
If this sounds like you, then we would love to hear from you! Please note that the successful candidate will need to be available to start when our new shop opens on or around mid- July 2026.
In this role you will:
Lead a team made up of Assistant Managers, a Van Driver and Volunteers, fostering a positive, collaborative culture and ensuring smooth day-to-day operations
Deliver high quality customer experience by creating a welcoming environment and maintaining excellent shop presentation
Drive sales by engaging customers, identifying needs, and promoting products to meet performance targets
Manage stock flow and donations, ensuring a diverse and appealing product range through effective sorting, pricing and merchandising
Recruit, train and develop shop employees and volunteers, leading by example and with the support of the Retail Regional Manager
Be available to work Tuesday to Saturday
Who are we looking for? – Mā wai te mahi nei?
To be successful you will have:
Proven experience in a management role in retail or a customer service-orientated role
Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handling
Strong organisational and leadership skills
The ability to engage with a diverse range of customers
Enthusiasm for sustainable fashion and community impact coupled with demonstrated knowledge of clothing brands
Exceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively.
The ability to work least one weekend day as required
About New Zealand Red Cross
New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.
Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Why work with us?
At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.
We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.
Our benefits include:
