Shift Manager/Duty Manager

REPORTS TO – Store Manager
Pizza Hut is a popular food chain in New Zealand. We are looking for a Shift Manager/Duty Manager in our Grey Lynn Pizza Hut store. Join our team and become part of a fast-paced, customer-focused environment.


Preference will be given to candidates who are already in New Zealand and with relevant work experience.
Full on-the-job training will be provided. Ideal candidates should have at least one-year of relevant work experience in the fast-food industry or Quick Service Restaurant (QSR) or a relevant qualification at level of level 3 or above. This is a full-time permanent position Minimum working hours of 40 per week. Wage rate will range between $25 to $30 per hour depending on prior experience and/or qualification.


Key Responsibilities include, by not limited to:
Inventory and Stock Management:
Inspect ingredient levels, identify shortages, and report to the Store Manager.
Place accurate orders to maintain optimum stock levels and ensure proper stock rotation.
Check weekly deliveries for accuracy and claim credits for any shortages.
Quality Assurance and Standards:
Maintain product and service quality as per brand standards, including food delivery
standards.
Assist the Store Manager in ensuring compliance with food safety, health safety, and brand standards to pass internal audits.
Customer Service:
Ensure customer service standards are met by responding to inquiries and resolving
complaints effectively.
Team Supervision and Training:
Train, evaluate, and manage staff performance within your shift.
Resolve staff grievances and maintain a productive team environment within your shift.
Operational Management:
Handle daily cash reconciliations and oversee opening/closing procedures during your shift.
Manage equipment repairs and maintenance as needed.
Promotions and Sales:
Actively promote in-store offers, advertisements, and promotions to customers.
Hands-On Support:
Prepare food items alongside store staff, including dough preparation, pizza making, and cutting.
Serve pizzas to customers with a smile, handle transactions, and assist with delivery tasks if required.


Eligibility Criteria:
Relevant Level-3 Qualification or at least 1 year of relevant Industry experience in a similar role.
A valid full driver's license.
Available to work during weekends, late nights and can be on-call when required.
Good Communication Skills.
Happy to undergo an alcohol and drug test and Ministry of Justice Check.
Previous Food Handling experience preferred.
Good computer skills, including POS handling experience.

Any successful candidates requiring assistance with work visas must meet Immigration New Zealand requirements of a relevant qualification at Level 4 or relevant 2 years of work experience, along with confirmation of their English language at a proficient level.


Apply online and please provide a cover letter, CV, confirmation of prior work experience, qualifications and details of any references, at the time of applying. Only shortlisted candidates will be contacted. Read more