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Customer Support / TeleCaller
SES Band 2 - First Assistant -Director-General -Technology
Customer Support / TeleCaller
#703019
Remote / WFH
Job Description
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The Organisation
The Australian Security Intelligence Organisation (ASIO) protects Australia and Australians from threats to their security. In a complex, challenging and changing security environment, our success is built on the imagination and intelligence of our team. ASIO's people are ordinary Australians but they do extraordinary things – they are our most important asset. To be successful in our mission, we need talented people who are highly capable, dedicated, adaptable and resilient.
We seek to reflect the community we protect. ASIO is committed to fostering a diverse and inclusive environment, where all staff are valued and respected. We welcome applications from all eligible candidates, irrespective of gender, ****** orientation, ethnicity, religious affiliation, age or disability. Aboriginal and Torres Strait Islander peoples are encouraged to apply. We are secretive about what we do, not what we value.
The opportunity
We are looking for a highly-skilled, committed and experienced senior executive to lead ASIO's technology and data capabilities – capabilities which empower everything we do. We are looking for a leader who can inspire our staff to do things Australia's adversaries believe are impossible, while also ensuring the Organisation's day-to-day operations are well supported by technology.
In this role, you will form part of the senior leadership team, where you will work closely with the Director-General of Security and Executive, to deliver outcomes consistent with the Organisation's practices and values.
ASIO uses a human-led, data-driven, technology-enabled approach to understand and respond to security threats. We embrace new technologies, ways of working and seize opportunities to innovate - partnering within and outside government to best effect.
Intelligence collection, supported by good business intelligence and enterprise systems, is integral to ASIO's ability to continue to protect Australia and Australian interests. As a senior technology leader, you will be responsible for ensuring ASIO's technology investments deliver high-quality outcomes aligned with ASIO's mission.
What you will bring
We invite applications from people with the following skills and attributes:
Demonstrated leadership ability to inspire diverse teams across the Organisation to design, deliver, enhance, and govern large-scale cloud and on-premise technology.
Leadership with impact that cuts across the Organisation, driving the necessary change to maintain capabilities which empower our mission.
Demonstrated ability to deliver within budget and drive out costs from the business.
Exceptional communication skills to drive your team and engage with stakeholders across the Organisation, as well as commercial partners, to deliver and support ASIO's mission and enterprise-critical outcomes.
Demonstrated ability to manage whole-of-organisation transitions to new and improved technology. A willingness and drive to meet the challenge of improving and maintaining legacy and on-premise systems alongside broader modernisation efforts.
Proven ability to engage with risk and deliver results in a dynamic, high-pressure and challenging environment.
Ability to establish strategic partnerships and make decisions in the best interests of ASIO as a whole.
Ability to implement technology architecture and governance that supports ASIO's critical business needs.
Demonstrated experience designing and implementing programs to lift technical capabilities and use of technology across an organisation.
Formal qualifications in a relevant field, preferably at post-graduate level.
A merit pool may be created to fill future vacancies which have the same or similar requirements as this position. This merit pool will be valid for up to 18 months.
What we offer you
ASIO provides a number of benefits to its staff including:
A competitive salary, including a 7.5% allowance for maintaining a TOP SECRET-Privileged Access security clearance.
Employer superannuation contributions of 15.4 per cent
Access to 7 staff-led diversity and inclusion networks.
Access to an Employee Assistance Program (EAP).
Eligibility
To be eligible for the role, you must be:
An Australian citizen.
Assessed as suitable to hold and maintain a TOP SECRET-Privileged Access security clearance.
Reasonable adjustments
ASIO is committed to fostering a diverse and inclusive environment for candidates to participate within all stages of the selection process. These opportunities may include reasonable adjustment to assessment methodologies to enable full participation.
Please let us know if you require any additional assistance or reasonable adjustments during any stage in order to fully participate in the recruitment process or the workplace.
Location
This position is located in Canberra ACT, Sydney NSW, Melbourne Vic, Adelaide SA or Brisbane Qld.
Relocation assistance is provided to successful applicants when relocating.
How to apply
Applications must be submitted using the online recruitment system:
www.beaumontandbeaumont.com.au/11696
Provide a written pitch of up to 500 words using examples to demonstrate how your skills and experience meet the requirements of the role.
A current CV, no more than 2 pages in length, outlining your employment history, the dates and a brief description of your role, as well as any academic qualifications or relevant training you may have undertaken.
Complete the ASIO Employment Suitability Questions document.
Details of 2 referees, which must include a current supervisor.
Before applying you should familiarise yourself with the ASIO People Capability Framework and Core Capability Guide, both available on the ASIO website. To increase your chances of success, tailor your application responses to align with the relevant capabilities and levels outlined in these frameworks.
ASIO holds all employment applications in the strictest of confidence. It is essential that you do the same. Please do not discuss your application with others as doing so may adversely affect your potential employment.
Closing date and time
Thursday 16 April 2026 at 11:30pm AEST
No extensions will be granted and late applications will not be accepted.
Employment conditions
Employment is under the Australian Security Intelligence Organisation Act 1979. Conditions of service are similar to those applying in the Australian Public Service. We recognise entitlements accrued under the Public Service Act 1999 and provide for continuation of superannuation under the Commonwealth schemes. Salary packaging arrangements are also available.
Australian Workplace Equality Index
In 2025, ASIO achieved the Australian Workplace Equality Index (AWEI) Gold Standard, recognising ASIO's inclusion work and positive culture for the second year in a row. In 2024, ASIO was one of only 7 public sector employers, and the first Australian intelligence agency, to achieve this status.
The ASIO Diversity and Inclusion Strategy reflects ASIO's commitment and recognises the benefits of being a diverse and inclusive organisation. For further information about ASIO's Diversity and Inclusion networks, please visit: www.asio.gov.au/about/diversity-and-inclusion.
Enquiries
If you require further information after reading the selection documentation, please contact Beaumont&Beaumont at asio@beaumontandbeaumont.com.au or phone 02 6126 4544.
More information
For more information about ASIO, please visit: www.asio.gov.au.
Start of main content
Job title, keywords or company
Acton ACT
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
400+ jobs
2026 - APS Level 6 - Work Health & Safety Officer
Australian Government
Canberra ACT
Visited 1 day ago
Manager, Future Students (Domestic)
Australian National University
Canberra ACT 2601
Assoc PM Client Proj Mgmt (Project Administrator) for Home Affairs and DAFF
Unisys
Canberra ACT
Casual Retail Professional - Canberra Factory Outlet, ACT
Adidas
Canberra ACT
Deputy Manager Student Systems Support
Australian National University
Canberra ACT 2601
Assistant General Manager Queanbeyan
Warrigal
Queanbeyan NSW
Salary packaging
Outside School Hours Care - Operations & Partnerships Manager - TeamKids ACT
TeamKids
Canberra ACT 2600
Childcare assistance
Paid toll fees
Travel reimbursement
Health insurance
Gym membership
Insurance services
Rostering Officer
Airservices Australia
Canberra ACT
Salary packaging
Assistant Front Office Manager (Full Time)
Ovolo Group
Acton ACT 2601
Project Scheduler - EL 1
Australian Taxation Office
Canberra ACT
Visited 1 day ago
SES Band 2 - First Assistant Director-General – Technology
ASIO
Canberra ACT
Relocation assistance
Employee assistance program
Salary packaging
Visited 1 day ago
GSO5/6 Street sweeper positions Full-time Temporary
City and Environment
Canberra ACT
Allied Health Assistant - Physiotherapy Department - Queanbeyan
Southern NSW Local Health District
Queanbeyan NSW
Salary packaging
General Surgery Post Graduate Fellow, EGSU/Trauma Full-time Temporary with a Possibility of Permanency
Canberra Health Services
Canberra ACT
Salary packaging
Visa sponsorship
Sew Centre Team Member
Spotlight
Queanbeyan NSW
Part-Time Assistant Store Manager Woden HOUSE
Global Retail Brands
Phillip ACT 2606
Health Professional Officer - Child and Adolescent Mental Health Services Full-time Permanent
Canberra Health Services
Canberra ACT
Employee assistance program
Salary packaging
Teach Kids Coding and Minecraft After School
Cluey Learning
Red Hill ACT 2603
Paid training
View similar jobs with this employer
Prosecutor Grade 1-2 Full-time Permanent
Justice and Community Safety
Canberra ACT
Retail Team Member
Supercheap Auto
Fyshwick ACT 2609
Uniform provided
View similar jobs with this employer
Governance Administrator
DXC Technology
Canberra ACT
Parental leave
Insurance services
Employee assistance program
Paid volunteer leave
Allied Health Assistant - Queanbeyan Community Health
Southern NSW Local Health District
Queanbeyan NSW
Salary packaging
Electric Vehicle Delivery Driver
Australia Post
Mitchell ACT
View similar jobs with this employer
Counsellor - Women’s Health Service Full-Time and Part-Time Permanent
Canberra Health Services
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Employee assistance program
Salary packaging
Casual Sales Assistant SHERIDAN Outlet Canberra
Sheridan
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Referral program
Insurance services
Employee assistance program
Visited 1 day ago
People also searched:
Employers: Post a Job
The Organisation
The Australian Security Intelligence Organisation (ASIO) protects Australia and Australians from threats to their security. In a complex, challenging and changing security environment, our success is built on the imagination and intelligence of our team. ASIO's people are ordinary Australians but they do extraordinary things – they are our most important asset. To be successful in our mission, we need talented people who are highly capable, dedicated, adaptable and resilient.
We seek to reflect the community we protect. ASIO is committed to fostering a diverse and inclusive environment, where all staff are valued and respected. We welcome applications from all eligible candidates, irrespective of gender, ****** orientation, ethnicity, religious affiliation, age or disability. Aboriginal and Torres Strait Islander peoples are encouraged to apply. We are secretive about what we do, not what we value.
The opportunity
We are looking for a highly-skilled, committed and experienced senior executive to lead ASIO's technology and data capabilities – capabilities which empower everything we do. We are looking for a leader who can inspire our staff to do things Australia's adversaries believe are impossible, while also ensuring the Organisation's day-to-day operations are well supported by technology.
In this role, you will form part of the senior leadership team, where you will work closely with the Director-General of Security and Executive, to deliver outcomes consistent with the Organisation's practices and values.
ASIO uses a human-led, data-driven, technology-enabled approach to understand and respond to security threats. We embrace new technologies, ways of working and seize opportunities to innovate - partnering within and outside government to best effect.
Intelligence collection, supported by good business intelligence and enterprise systems, is integral to ASIO's ability to continue to protect Australia and Australian interests. As a senior technology leader, you will be responsible for ensuring ASIO's technology investments deliver high-quality outcomes aligned with ASIO's mission.
What you will bring
We invite applications from people with the following skills and attributes:
Demonstrated leadership ability to inspire diverse teams across the Organisation to design, deliver, enhance, and govern large-scale cloud and on-premise technology.
Leadership with impact that cuts across the Organisation, driving the necessary change to maintain capabilities which empower our mission.
Demonstrated ability to deliver within budget and drive out costs from the business.
Exceptional communication skills to drive your team and engage with stakeholders across the Organisation, as well as commercial partners, to deliver and support ASIO's mission and enterprise-critical outcomes.
Demonstrated ability to manage whole-of-organisation transitions to new and improved technology. A willingness and drive to meet the challenge of improving and maintaining legacy and on-premise systems alongside broader modernisation efforts.
Proven ability to engage with risk and deliver results in a dynamic, high-pressure and challenging environment.
Ability to establish strategic partnerships and make decisions in the best interests of ASIO as a whole.
Ability to implement technology architecture and governance that supports ASIO's critical business needs.
Demonstrated experience designing and implementing programs to lift technical capabilities and use of technology across an organisation.
Formal qualifications in a relevant field, preferably at post-graduate level.
A merit pool may be created to fill future vacancies which have the same or similar requirements as this position. This merit pool will be valid for up to 18 months.
What we offer you
ASIO provides a number of benefits to its staff including:
A competitive salary, including a 7.5% allowance for maintaining a TOP SECRET-Privileged Access security clearance.
Employer superannuation contributions of 15.4 per cent
Access to 7 staff-led diversity and inclusion networks.
Access to an Employee Assistance Program (EAP).
Eligibility
To be eligible for the role, you must be:
An Australian citizen.
Assessed as suitable to hold and maintain a TOP SECRET-Privileged Access security clearance.
Reasonable adjustments
ASIO is committed to fostering a diverse and inclusive environment for candidates to participate within all stages of the selection process. These opportunities may include reasonable adjustment to assessment methodologies to enable full participation.
Please let us know if you require any additional assistance or reasonable adjustments during any stage in order to fully participate in the recruitment process or the workplace.
Location
This position is located in Canberra ACT, Sydney NSW, Melbourne Vic, Adelaide SA or Brisbane Qld.
Relocation assistance is provided to successful applicants when relocating.
How to apply
Applications must be submitted using the online recruitment system:
www.beaumontandbeaumont.com.au/11696
Provide a written pitch of up to 500 words using examples to demonstrate how your skills and experience meet the requirements of the role.
A current CV, no more than 2 pages in length, outlining your employment history, the dates and a brief description of your role, as well as any academic qualifications or relevant training you may have undertaken.
Complete the ASIO Employment Suitability Questions document.
Details of 2 referees, which must include a current supervisor.
Before applying you should familiarise yourself with the ASIO People Capability Framework and Core Capability Guide, both available on the ASIO website. To increase your chances of success, tailor your application responses to align with the relevant capabilities and levels outlined in these frameworks.
ASIO holds all employment applications in the strictest of confidence. It is essential that you do the same. Please do not discuss your application with others as doing so may adversely affect your potential employment.
Closing date and time
Thursday 16 April 2026 at 11:30pm AEST
No extensions will be granted and late applications will not be accepted.
Employment conditions
Employment is under the Australian Security Intelligence Organisation Act 1979. Conditions of service are similar to those applying in the Australian Public Service. We recognise entitlements accrued under the Public Service Act 1999 and provide for continuation of superannuation under the Commonwealth schemes. Salary packaging arrangements are also available.
Australian Workplace Equality Index
In 2025, ASIO achieved the Australian Workplace Equality Index (AWEI) Gold Standard, recognising ASIO's inclusion work and positive culture for the second year in a row. In 2024, ASIO was one of only 7 public sector employers, and the first Australian intelligence agency, to achieve this status.
The ASIO Diversity and Inclusion Strategy reflects ASIO's commitment and recognises the benefits of being a diverse and inclusive organisation. For further information about ASIO's Diversity and Inclusion networks, please visit: www.asio.gov.au/about/diversity-and-inclusion.
Enquiries
If you require further information after reading the selection documentation, please contact Beaumont&Beaumont at asio@beaumontandbeaumont.com.au or phone 02 6126 4544.
More information
For more information about ASIO, please visit: www.asio.gov.au.
