Verified Job
IT / Software / Data Analyst
ServiceNow System Developer (Contract)
IT / Software / Data Analyst
#547092
Remote / WFH
Job Description
We are seeking a highly skilled and motivated ServiceNow Developer to join our dynamic team. As a ServiceNow Developer, you will play a critical role in the design, development, implementation, and maintenance of our ServiceNow platform to streamline business processes, enhance service delivery, and improve overall efficiency within our organization.
Responsibilities:
ServiceNow Development:
Collaborate with business stakeholders and IT teams to gather requirements and design solutions using the ServiceNow platform.
Develop and customize ServiceNow applications, modules, workflows, and integrations to meet business needs.
Implement and maintain Script Includes, UI policies, business rules, client scripts, and data policies to enforce process controls and enhance user experience.
Create and modify ServiceNow reports and dashboards to provide key insights and metrics to stakeholders.
ServiceNow Administration:
Manage user access and permissions, ensuring security best practices are followed.
Perform routine system maintenance, including applying updates, patches, and configurations as required.
Monitor and maintain system health, performance, and availability to ensure optimal platform operation.
Respond to and resolve incidents, problems, and service requests related to the ServiceNowplatform.
Integration and Automation:
Design and implement integrations with external systems and applications to facilitate data exchange and process automation.
Develop and maintain ServiceNow automation workflows to enhance service delivery and reduce manual tasks.
Process Improvement:
Work with cross-functional teams to identify process inefficiencies and implement improvements using the ServiceNow platform.
Conduct regular reviews of existing ServiceNow functionalities to identify areas for enhancement and optimization.
Documentation and Training:
Create and maintain technical documentation, including design specifications, system configurations, and user guides.
Conduct training sessions for end-users and provide ongoing support to promote effective utilization of the ServiceNow platform.
Requirements:
Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
Proven experience as a ServiceNow Developer, with hands-on experience in ServiceNow platform configuration, customization, and administration.
Proficiency in JavaScript, Angular, HTML, CSS, and experience with RESTful APIs for ServiceNowintegration.
Strong understanding of IT Service Management (ITSM), IT Asset Management (ITAM), Contract Management, CMDB, GRC/IRM, Security Operations, Service Portal processes and best practices.
Familiarity with Agile/Scrum methodologies for software development.
Ability to work independently, manage priorities, and deliver high-quality results within established timelines.
Excellent problem-solving skills and a keen eye for detail.
Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
Preferred Qualifications:
ServiceNow certification(s) such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or similar.
Our Offer
407 ETR usage (taxable benefit)
Competitive salary, bonus structure
Competitive vacation package
Community culture
Continued education budget
Expect excellence: Collaborative team, learn, and grow with a high-performance team.
407 ETR's Information Technology division is responsible for the infrastructure and software to enable the efficient operation of the highway-including toll capture, account management, financials, and data storage/analytics-as well as customer services including call-center, web, IVR and supporting workflows.
Delivery is accomplished using an Agile-Scrum approach, including self-organization, short iterations, strong collaboration, and dedicated teams in scrum rooms.
About 407 ETR
Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
Responsibilities:
ServiceNow Development:
Collaborate with business stakeholders and IT teams to gather requirements and design solutions using the ServiceNow platform.
Develop and customize ServiceNow applications, modules, workflows, and integrations to meet business needs.
Implement and maintain Script Includes, UI policies, business rules, client scripts, and data policies to enforce process controls and enhance user experience.
Create and modify ServiceNow reports and dashboards to provide key insights and metrics to stakeholders.
ServiceNow Administration:
Manage user access and permissions, ensuring security best practices are followed.
Perform routine system maintenance, including applying updates, patches, and configurations as required.
Monitor and maintain system health, performance, and availability to ensure optimal platform operation.
Respond to and resolve incidents, problems, and service requests related to the ServiceNowplatform.
Integration and Automation:
Design and implement integrations with external systems and applications to facilitate data exchange and process automation.
Develop and maintain ServiceNow automation workflows to enhance service delivery and reduce manual tasks.
Process Improvement:
Work with cross-functional teams to identify process inefficiencies and implement improvements using the ServiceNow platform.
Conduct regular reviews of existing ServiceNow functionalities to identify areas for enhancement and optimization.
Documentation and Training:
Create and maintain technical documentation, including design specifications, system configurations, and user guides.
Conduct training sessions for end-users and provide ongoing support to promote effective utilization of the ServiceNow platform.
Requirements:
Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
Proven experience as a ServiceNow Developer, with hands-on experience in ServiceNow platform configuration, customization, and administration.
Proficiency in JavaScript, Angular, HTML, CSS, and experience with RESTful APIs for ServiceNowintegration.
Strong understanding of IT Service Management (ITSM), IT Asset Management (ITAM), Contract Management, CMDB, GRC/IRM, Security Operations, Service Portal processes and best practices.
Familiarity with Agile/Scrum methodologies for software development.
Ability to work independently, manage priorities, and deliver high-quality results within established timelines.
Excellent problem-solving skills and a keen eye for detail.
Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
Preferred Qualifications:
ServiceNow certification(s) such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or similar.
Our Offer
407 ETR usage (taxable benefit)
Competitive salary, bonus structure
Competitive vacation package
Community culture
Continued education budget
Expect excellence: Collaborative team, learn, and grow with a high-performance team.
407 ETR's Information Technology division is responsible for the infrastructure and software to enable the efficient operation of the highway-including toll capture, account management, financials, and data storage/analytics-as well as customer services including call-center, web, IVR and supporting workflows.
Delivery is accomplished using an Agile-Scrum approach, including self-organization, short iterations, strong collaboration, and dedicated teams in scrum rooms.
About 407 ETR
Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
