• At least 5 years of professional experience working with ServiceNow platform as a developer or administrator
• Strong knowledge of ServiceNow platform and related technologies such as Service Catalog, Incident Management, Change Management, and Service Portal
• Experience with developing ServiceNow applications using JavaScript, Glide API, HTML/CSS, and AngularJS
• Understanding of ITIL concepts and best practices
• Proficient in ServiceNow platform administration tasks such as configuration, customization, and maintenance
• Familiarity with ServiceNow integration technologies such as REST and SOAP APIs, JDBC, and LDAP
• Experience with ServiceNow reporting and analytics tools such as Performance Analytics and ServiceNow Reporting
• Understanding of ServiceNow Security and Access Control concepts
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills