HRSD Module:
• Develop and implement End-End HR Service Delivery (HRSD) processes in ServiceNow.
• Customize HR case management workflows, including onboarding/offboarding, employee lifecycle management, and HR ESC portals, COE, HR taxonomy.
• Configure HR service catalog items, HR templates, knowledge management articles, and HR case routing rules.
• Implement and optimize HR service level agreements (SLAs) and performance analytics within ServiceNow.
• Integrate HRSD processes with external HR systems and databases using ServiceNow APIs and integration tools.