With over 2+ years of experience in the IT industry, I specialize in ServiceNow ITSM modules, having implemented and overseen Incident Management, Problem Management, Configuration Management, Change Management, and Knowledge Management processes. My proficiency in ServiceNow ITSM, Web Services, Javascript, and CSS has been instrumental in enhancing operational efficiency. I have successfully applied ITIL practices and methodologies to improve IT Service Management processes. My leadership and team management skills have streamlined Incident and Problem Management processes, resulting in a significant reduction in resolution time. I have led a Change Management initiative that increased system stability, demonstrating strong project management skills and ITIL compliance. Recognized for outstanding performance in ServiceNow implementation projects, I have enhanced Knowledge Management practices and fostered knowledge sharing across teams
