ServiceNow CSM Architect

job description
ServiceNow CSM Architect

Job Title: ServiceNow CSM Architect
Employment Type: Full-Time
Location: Remote
Experience: 10+ Years

Job Summary

We are seeking an experienced and highly skilled ServiceNow CSM Architect to lead the design, architecture, and implementation of Customer Service Management (CSM) and Telecom Order Management solutions on the ServiceNow platform.

The ideal candidate will possess deep expertise in ServiceNow CSM, Order Management for Telecommunications (OMT/TSM), enterprise integrations, and advanced scripting. This role requires a strong technical leader who can architect scalable solutions, drive complex integrations, and provide technical guidance across large enterprise transformation programs.

Key Responsibilities
• Lead end-to-end architecture, design, and implementation of ServiceNow Customer Service Management (CSM) solutions.
• Design and implement Telecom Order Management (OMT) and Telecom Service Management (TSM) solutions on the ServiceNow platform.
• Architect scalable and high-performing solutions aligned with business and enterprise architecture standards.