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ServiceNow Consultant
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#4525
Remote / WFH
Duxxel Pty Ltd
Job Description
Job description:
Job Title: ServiceNow consultant
Location: Canberra/ Syd/Mel
Eligibility:
Citizen with eligible for baseline clearance
ServiceNow Quality Specialist, with the primary aim of providing support to Program Test Manager and the build quality team in the definition and execution of Testing activities to support rapid rollout of ServiceNow business applications.
The ideal candidate will have extensive experience working in ICT enabled business change programs utilising ServiceNow capabilities, in client-facing test focused roles such as business analyst, senior test analyst, or technical test specialist.
Key duties and responsibilities
Working within an enterprise testing and quality assurance team, the Quality Specialist will be responsible for, but not limited to, the following:
· Advise Multidisciplinary Delivery Teams (MDTs) and business stakeholders on leading test & quality assurance practices in the rapid rollout of ServiceNow applications in context of transformation programs
Streamline the applications validation and verification (testing) approach, targeting accelerated delivery
Define and execute Test Plans, Test Cases and testing status reporting dashboards
Refine User Stories and Acceptance Criteria for staff facing business applications, and assist program business analysts with uplift of User Story definition standards
Engage across the Program to assist build out and maintenance of the Requirements Traceability Matrix (RTM)
Assist the integration and automation testing team with the definition and implementation of testing suites that verify API integrations of FAD ServiceNow application with other systems
Essential criteria
· Three or more years of experience working in a senior testing or BA role within large and complex digital transformation programs utilising ServiceNow applications, in either government or large commercial enterprise context. ·
Excellent communication skills, with the ability to translate between business and technical terminology. · Ability to manage competing project priorities and to build productive working relationships with stakeholders from multiple teams. ·
Proficiency in the use of Agile project work management and collaboration tools including MS Azure DevOps.· Experience in the use of test automation tools including Selenium, Playwright and native ServiceNow test automation capabilities ·
Sound technical understanding of the ServiceNow platform and its API-enabled integration within complex enterprise applications landscapes ·
Experience in working with ICT vendors and systems integrators in a government program delivery environment.
Desirable criteria
Tertiary qualifications in a related field such as ICT, business, public administration.
Expert knowledge of ICT project delivery and business operations models and associated procedures in government.
Strong understanding of Australian Government regulatory policy frameworks and their enablement via implementation of ServiceNow applications
Job Type: Permanent
Work Location: Hybrid remote in Canberra ACT (Greater Canberra)
Show more
Job Title: ServiceNow consultant
Location: Canberra/ Syd/Mel
Eligibility:
Citizen with eligible for baseline clearance
ServiceNow Quality Specialist, with the primary aim of providing support to Program Test Manager and the build quality team in the definition and execution of Testing activities to support rapid rollout of ServiceNow business applications.
The ideal candidate will have extensive experience working in ICT enabled business change programs utilising ServiceNow capabilities, in client-facing test focused roles such as business analyst, senior test analyst, or technical test specialist.
Key duties and responsibilities
Working within an enterprise testing and quality assurance team, the Quality Specialist will be responsible for, but not limited to, the following:
· Advise Multidisciplinary Delivery Teams (MDTs) and business stakeholders on leading test & quality assurance practices in the rapid rollout of ServiceNow applications in context of transformation programs
Streamline the applications validation and verification (testing) approach, targeting accelerated delivery
Define and execute Test Plans, Test Cases and testing status reporting dashboards
Refine User Stories and Acceptance Criteria for staff facing business applications, and assist program business analysts with uplift of User Story definition standards
Engage across the Program to assist build out and maintenance of the Requirements Traceability Matrix (RTM)
Assist the integration and automation testing team with the definition and implementation of testing suites that verify API integrations of FAD ServiceNow application with other systems
Essential criteria
· Three or more years of experience working in a senior testing or BA role within large and complex digital transformation programs utilising ServiceNow applications, in either government or large commercial enterprise context. ·
Excellent communication skills, with the ability to translate between business and technical terminology. · Ability to manage competing project priorities and to build productive working relationships with stakeholders from multiple teams. ·
Proficiency in the use of Agile project work management and collaboration tools including MS Azure DevOps.· Experience in the use of test automation tools including Selenium, Playwright and native ServiceNow test automation capabilities ·
Sound technical understanding of the ServiceNow platform and its API-enabled integration within complex enterprise applications landscapes ·
Experience in working with ICT vendors and systems integrators in a government program delivery environment.
Desirable criteria
Tertiary qualifications in a related field such as ICT, business, public administration.
Expert knowledge of ICT project delivery and business operations models and associated procedures in government.
Strong understanding of Australian Government regulatory policy frameworks and their enablement via implementation of ServiceNow applications
Job Type: Permanent
Work Location: Hybrid remote in Canberra ACT (Greater Canberra)
Show more
