Service Writer

Full job description
Requisition ID: 3572
Affiliation: CUPE Municipal
Position Type: Temporary Full Time
Fixed Term Duration: Approximately five (5) months
Number of Openings: 1
Bi-weekly Working Hours: 84 hours bi-weekly
Shift/Work Schedule: 5/4/4/5 Rotation - 12 hour shifts
Division/ Branch: Public Works, Fleet Services
Job Location: Fort McMurray
Pay Level: PL6
Rate: $ 42.36
COLA: Bi-Weekly - $480
Posted (dd/mm/yyyy): 24/05/2025
Closing Date (dd/mm/yyyy): 08/06/2025
Posting Type: Internal and External



GENERAL DESCRIPTION:


Under general supervision, the Service Writer supports the fleet maintenance process by providing customer service to internal user groups who require fleet vehicle/equipment maintenance and repairs. The incumbent receives work requests, monitors, and communicates the repair status, and administers the administrative process to maintain a high volume of vehicle availability.


RESPONSIBILITIES:


Interact with internal customers requiring vehicle maintenance and repairs, by telephone and in person.
Gather basic information from users regarding their issues with the fleet vehicle and communicate with foreman.
Research vehicles' maintenance history and create work orders.
Monitor and receive work requests and forward to Foreman or Supervisor accordingly.
Track the repair status of vehicles within the Fleet Maintenance Management System and communicate to users.
Upon confirmation of repair completion from the shop, review work order notes, enter labor time, and notify user of completion.
Coordinate outside repair, recall, or warranty work for vehicles with various vendors.
Utilize the AVL system to confirm equipment availability and locations and report accordingly.
Enter and track vendor invoice information in the fleet management maintenance software.
Assist in the daily planning and scheduling of Fleet Maintenance as required for operational coverage.
Support the development of fleet management policies and procedures.
Participate actively as a team member and support various health and safety, energy conservation, and operational cost effectiveness and initiatives.
Provide exceptional customer service to both external and internal clients, as applicable.
Perform other related duties as required.

QUALIFICATIONS


KNOWLEDGE, SKILLS, AND ABILITIES:


Basic mechanical aptitude and knowledge of fleet vehicle maintenance procedures.
Positive attitude and desire to provide exceptional customer service.
Ability to clarify and convey information in a clear and concise manner, verbally and in writing.
Proficient in various Microsoft Office applications, and the ability to learn and utilize other fleet specific programs such as the Fleet Maintenance Management System and AVL system.
Ability to work independently and to effectively schedule work in order to meet service demands and minimize disruption to users.
Works collaboratively and productively with co-workers and actively contributes to team activities.
Ability to deal courteously and respectfully with a diverse range of people, using judgement, tact, and sound decision-making skills, sometimes in conflict situations.
Strong multitasking skills and the ability to manage a high volume of tasks and requests simultaneously.
Ability to adapt quickly to changing priorities.
Familiarity with applicable occupational health and safety regulations and the appropriate use of personal protective equipment.

EDUCATION AND EXPERIENCE:


Certificate in Office or Business Administration is required.
Two (2) years of directly related experience in the field of fleet maintenance administration is required.
Previous experience in a Service Writer position is an asset.

OTHER REQUIREMENTS:


Submission of a Criminal Record Check.
A valid Class five (5) Operator’s License is required as incumbent will be required to operate a personal or municipal vehicle for business use on a regular basis.
May be required to work a shift that includes weekends.

SAFETY:


As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible and accountable for knowing and working in accordance with the Health and Safety Directive. As per Section 2 of the Occupational Health and Safety Act, the incumbent shall ensure, while in the employ of the Regional Municipality of Wood Buffalo, the health and safety of employees, contractors, and the public.


To apply: Please visit our website at jobs.rmwb.ca
Current employees must apply through the internal careers site.
We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted. Late applications will not be accepted.

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