Service Support Worker

We are pleased to invite applications for the following opportunity:

Service Support Worker (West London)

Hours: 18.5 hours per week (Thursday, Saturday and Sunday)

Salary: £14,995 p.a.

A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Service Support Worker to work across our services in West London.

We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems.

Closing date: Wednesday, 29th July 2026

The job description and person specification can be found below. To apply for this position please e-mail [email protected] with your CV and tailored cover letter.

JOB DESCRIPTION: SERVICE SUPPORT WORKER

TITLE: Service Support Worker

SALARY: £14,995 p.a.

HOURS: 18.5 hours per week (Thursday, Saturday and Sunday)

BASED AT: A hub in West London. The exact location will be confirmed during the interview.

REPORTS TO: Service Manager for the Weekend Service and/or Operations Manager.

JOB PURPOSE: To support the effective running of Build on Belief socially based support and befriending service(s).

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Supporting a Service

The Service Support Worker is expected to work with the Service Manager to ensure that the running of a socially based support and befriending service is done in line with Build on Belief mission to offer a place where service users and volunteers can get on-going peer support from others with similar experiences through a range of activities, in line with Build on Belief Core Values and abiding by the Polices and Procedure of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines (hereafter referred to as SOPOG).

The Service Support Worker will work with the Service Manager, Staff Team, Team Leaders, Facilitators and Volunteers to ensure all work within the Policies and Procedures applicable to their role and the SOPOG.

They will be responsible for the supervision of members of the volunteer team under the direction of the Service Manager.

They will be responsible for accurate petty cash expenditure reporting, the submission of time sheets and the submission of volunteer supervision notes under the direction of the Service Manager.

2. Training

The Service Support Worker will attend all relevant training provided by Build on Belief, as directed by the Service Manager.

3. BoB Policies and Procedures

As per their contract of employment, Service Support Workers are responsible for abiding by all Build on Belief Policies and Procedures and to make sure colleagues and volunteers also comply with the policies that are applicable to them. This includes the Standards of Practice and Operating Guidelines (SOPOG).

In addition to compliance with the Serious Incident Policy, all Team Leaders and Service Support Workers are responsible for reporting all incidents occurring in their service as detailed below. The Service Manager is accountable for ensuring the guidelines below are adhered to without exception.

4. Incident Reporting

The Service Support Worker, under the direction of the Service Manager will be responsible for ensuring incident reporting is done within both the guidelines and timelines set out in the SOPOG, when applicable.

· All incidents, including those that may be considered minor, persistent, and abusive language being an example, will be reported in writing within 24 hours of their occurrence.

· Incidents that take place on-line or through other digital activity will also be reported in writing within 24 hours.

· Incidents will be recorded on the Build on Belief incident report form and sent to the Operations Manager and Head of Services. They will be password protected.

· It is expected that the Head of Services will be notified by telephone of serious incidents on the day of their occurrence. When the Head of Services is unavailable, through sickness or annual leave, it is expected that the incident will be reported by telephone to the Operations Manager and/or Chief Executive.

· Where applicable, incidents will be uploaded onto Datix (or other relevant systems used by the main service providers) within 24 hours of their occurrence.

· Any incident that results in an individual being excluded from a service, for however short a period, will be considered an incident and must be reported in writing within 24 hours of its occurrence. It should be noted, there are no exceptions to the above.

5. Relationship Management

The Service Support Worker will be accountable to work in partnership with the service providers ensuring an effective and constructive relationship with them as well as engagement with the local community, in compliance with the SOPOG rules and the Code of Conduct making sure all issues and incidents are reported to the Head of Services.

6. General

· To promote and represent the BoB Social Club to service users and service professionals in the Borough, ensuring access to any service user who might benefit from the project.

· To ensure the services provided by the Social Club are run in a safe, supportive, and non-discriminatory fashion in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines.

· To ensure the Social Club meets the needs of the service user community in the Borough, and to carry out development work to the service when necessary.

· To ensure that incidents are dealt with effectively and within the guidelines set down in the Policies and Procedures and SOPOG, and that all such incidents are reported in writing as detailed in those policies as outlined above.

· To work with the Operations and Training Manager and Head of Services regarding the development of the weekend service and the management of volunteers.

· To present training workshops for volunteers (where appropriate) and to work with the Operations and Training Manager to ensure training is appropriate, and both delivered and reviewed regularly.

· To monitor the Social Club budget and ensure that expenditure stays within the limits agreed with the Operations and Training Manager and Head of Finance and Central Operations.

· To ensure that all service expense receipts are retained and uploaded to the financial system in line with the organisation’s Expenses Policy.

· To record statistical data relating to service users attending the Social Club and submit monthly reports to the Service Manager and Operations and Training Manager. To provide end of year statistical reports and analysis of said data, working with the Head of Services.

· To promote Social Club services and events to service users and service professionals within the Borough in conjunction with the other Managers of BoB services.

· To contribute content for social media channels, the organisation’s website, and newsletter.

· To attend staff meetings in the role of the Service Support Worker, and other such meetings as may be deemed necessary, and to work within those meetings for the best interests of the Social Club and the local partnership.

· To prepare for and attend monthly supervision session with the Service Manager.

· To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation.

· To work with the Build on Belief staff team and the service provider staff team where appropriate, to create a borough-wide service user forum.

NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees.

This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK.

PERSON SPECIFICATION CRITERIA

Required Experience

Experience of working or volunteering with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs.

Knowledge and Skills

· Proven people skills (i.e.: motivate, engage, supervise a team of volunteers and service users to deliver on the key aspects of the role.)

· Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, and practical ways to develop recovery capital.

· Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.

· Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.

· Good IT skills, including proficiency in Microsoft Word and working knowledge of Excel, PowerPoint, and internal systems.

Personal qualities:

· The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.

· Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.

· Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.

· Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be clearly valued.)

Build on Belief, July 2026.

Pay: £14,995.00 per year

Benefits:

Casual dress
Company events
Company pension
Referral programme
Sick pay
Work authorisation:

United Kingdom (required)
Work Location: In person