Service Quality and Impact Officer

Job details
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Job type

Contract
 
Location
Darwin NT
 
Benefits
Pulled from the full job description
Annual leave
Free parking
Salary packaging
 
Full job description
Play a key role in transforming data into meaningful change, helping ALPA's Remote Australia Employment Service (RAES) deliver outcomes that matter

31st December, 2026
Help Remote Communities Thrive.
Join ALPA and ensure our employment programs deliver real results for First Nations communities. Your work will turn data into action and help people access better opportunities.

What You’ll Do

Support teams to succeed by providing tools and guidance that lift performance.
Improve services for job seekers through smarter processes and compliance excellence.
Make measurable impact in remote communities by ensuring programs meet national benchmarks.
Why This Role Matters


What We’re Looking For
Experience in compliance, quality assurance, or program performance.
Strong relationship-building and communication skills.
A strategic thinker with attention to detail and a passion for community impact.
Ability to work autonomously and drive results.
Why Join ALPA?
Be part of a values-driven organisation making real impact.
5 weeks annual leave + 17.5% leave loading.
Salary packaging options to boost your take-home pay.
Darwin-based role with free parking.
Opportunities for professional development and travel to remote communities.
A pathway to senior performance and compliance leadership.
Experience the heart of remote Australia while supporting programs that change lives.



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