Verified Job
Accounting - Finance
Service ManagerBRANCH BANKINGBranch Banking
Accounting - Finance
#390448
Remote / WFH
Job Description
Job Role:
· Manage the Service Scores of the branch
· Responsible for management of day to day operations of the branch.
· Ensuring strict adherence to compliance, audit and regulatory requirements.
· Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request
· Branch Lobby and customer Queue management.
· Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
· Customer complains management and ensuring resolution of all complaints within TAT.
· Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC
Job Requirements:
· MBA/Graduate
· Minimum work exp. – 4 years
· Customer service oriented
· People Management skills
· Good communication abilities
Ability to guide and monitor his/her reportees
· Manage the Service Scores of the branch
· Responsible for management of day to day operations of the branch.
· Ensuring strict adherence to compliance, audit and regulatory requirements.
· Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request
· Branch Lobby and customer Queue management.
· Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
· Customer complains management and ensuring resolution of all complaints within TAT.
· Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC
Job Requirements:
· MBA/Graduate
· Minimum work exp. – 4 years
· Customer service oriented
· People Management skills
· Good communication abilities
Ability to guide and monitor his/her reportees
