Service Manager Business Banking

• Meet the business objectives initiated by the respective country Priority Clients business • Customer focused need-based selling • Deepen customer relationship and maximize penetration Business • Achieve personal sales target • Segment focus, customer focussed needs-based selling • Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilites, Insurance and Investment for such customers as mandated by the Bank. It will also involving deepening these relationships by cross-selling various product Processes • Operational quality - Error free customer application & documentation • Responsive and responsible selling People and Talent • Must be a graduate. MBA s would be an advantage • Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially Home Loans, Wealth and Savings Accounts would be preferred • Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred • Good knowledge of the selected market and customer segments would be an advantage • Strong communication and negotiation skills with the ability to influence outcomes • Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit Risk Management • Conduct CDD, MLP & TCF diligently • Zero tolerance Fraud, Mis-selling • Attend training, acquire knowledge and apply to job function • Adhere to all policies, guidelines and procedures, comply with local regulatory requirements Governance • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Regulatory & Business Conduct • Display exemplary conduct and live by the Group s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank s Conduct Principles. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders • Customers : New-to-Bank Affluent and Emerging affluent Clientele along with inactive portfolio activation if mandated by the bank Our Ideal Candidate • Must be a graduate. MBA s would be an advantage • Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially Home Loans, Wealth and Savings Accounts would be preferred • Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred • Good knowledge of the selected market and customer segments would be an advantage • Strong communication and negotiation skills with the ability to influence outcomes • Strong inter-personal skills, which encourages and promotes enthusiasm and team spiriter text. Role Specific Technical Competencies • MS Office