Service Management professional | RT

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Service Management professional - RT

BT Group
New Delhi, Delhi
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7 hours ago
Full–time
Job Req ID:

1732+

Posting Date:

14 Jun 2024

Function:

Customer Service

Location:

Dundahera, Sector 21, Gurugram, India

Salary:

Competitive

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters

The Service Ops. Professional supports operational enablement and readiness of services offerings and capabilities, ensuring that these services are delivered effectively and efficiently for clients by fulfilling user requests, resolving service failures, fixing problems and carrying out routine operational tasks.

What You’ll Be Doing

1 - Supports in the resolution of process and service issues by liaising with different teams, communicating key information to other stakeholders as required.

2 - Delivers accurate and timely reporting and related insights in respect of key performance metrics and operational efficiency.

3 - Supports incident management, prioritisation and diagnostics, and escalates complex customer issues or incidents to operational managers.
• Maintains professional relationship with suppliers, customers and internal stakeholders.
• Carries out the Service Operations initiatives and ensures that services are aligned to the client's business requirements.
• Executes work in the implementation of tactical strategies and improvement plans.
• Supports the operational effectiveness of support services and maintains contractual and delivery documentation with accuracy and keeping details up to date.

The Skills You’ll Need

Customer Success

Information Management

Technology Implementation

Continuous Improvement

Problem Solving

Change Management

Service Level Agreement Management

Quality

IT Operations

Cloud Computing

Customer Relationship Management

Technical Support

Business Process Improvement

Incident Management

Issue Escalation

Our leadership standards

Looking in:

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs +0,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors Read more