- Strong customer service background.
- 3 or more years’ IT Helpdesk Management experience.
- Relevant IT qualification.
- Practical IT knowledge.
- Knowledge of relevant industry practice (e.g. ITIL).
- Valid driver’s licence.
- Excellent communication and interpersonal skills.
- Excellent organisational skills.
- High level of personal integrity.
- Able to effectively interpret and relate IT issues to our wider business perspective.
- Able to effectively prioritise multiple projects and support activities.
- Able to effectively work under pressure and meet deadlines.
- Able to travel as required.
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