Verified Job
Customer Support / TeleCaller
Service Desk Engineer FullTime
Customer Support / TeleCaller
#207555
Remote / WFH
Job Description
Job details
Salary ₹2,00,000 - ₹4,00,000 a year job type full-time regular / permanent
Full job description
About concord:
Headquartered in seattle, washington, concord technologies is the provider of concord cloud fax and nextstepConcord cloud fax is a secure, compliant cloud fax service for healthcare and enterprisesIt is designed specifically for organizations where compliance with industry regulations is criticalWe are the hub for exchanging millions of healthcare documents every day and are dedicated to fundamentally changing how health information moves.
Nextstep is also cloud-based, and it`s used by healthcare organizations and other large companies to automate manual workflowsNextstep is the most effective way for enterprise-grade organizations to capture image-based data, grant even the largest teams access to that data, then effectively process and integrate it with the systems in use within the organization.
Job summary:
Skills required:
Experience in providing 1st line monitoring and support for concords 24/7 platforms.
Strong troubleshooting skills.
Strong communication skills both verbally and written.
Knowledge of windows server operation and troubleshooting
Experience in the escalation of issues.
Strong desire to deliver a high-quality customer-focused service.
Excellent organizational and time management skills.
Experience working in a collaborative working environment where teamwork is essential in achieving corporate objectives
Experience working in an environment where itil best practice policy and processes have been adopted.
Knowledge and understanding of incident and problem management processes
Positive can-do attitude.
Flexibility in providing out-of-hours support for project deliverables.
Responsibilities:
The service desk is responsible for monitoring and triage of all first-line alerts, incidents and reported issues for concord platform systems and applications 24/7.
The service desk will investigate and resolve where possible application, software, and hardware incidentsWhen the resolution isn`t possible, they are responsible for assignment to the correct support team escalating when necessaryContinuous incident trend analysis is required to identify common issues and feed into the problem management process for root cause analysis.
Service desk engineers are responsible for ensuring processes and services are properly executed and any barriers to proper service operation are addressed and/or escalated.
Individuals are required to continuously monitor operational processes to determine their effectiveness implementing new steps or processes when previously defined processes are determined as ineffective.
Other details
Keywords: .
Industry: it - software
Employement type: permanent
Location
Jaipur
Job title
Service desk engineer
Experience
0.0 yrs - 2.0 yrs
Ctc
Inr 2.00 lacs - 4.00 lacs
Hiring insights
Job activity
Posted 23 days ago
Salary ₹2,00,000 - ₹4,00,000 a year job type full-time regular / permanent
Full job description
About concord:
Headquartered in seattle, washington, concord technologies is the provider of concord cloud fax and nextstepConcord cloud fax is a secure, compliant cloud fax service for healthcare and enterprisesIt is designed specifically for organizations where compliance with industry regulations is criticalWe are the hub for exchanging millions of healthcare documents every day and are dedicated to fundamentally changing how health information moves.
Nextstep is also cloud-based, and it`s used by healthcare organizations and other large companies to automate manual workflowsNextstep is the most effective way for enterprise-grade organizations to capture image-based data, grant even the largest teams access to that data, then effectively process and integrate it with the systems in use within the organization.
Job summary:
Skills required:
Experience in providing 1st line monitoring and support for concords 24/7 platforms.
Strong troubleshooting skills.
Strong communication skills both verbally and written.
Knowledge of windows server operation and troubleshooting
Experience in the escalation of issues.
Strong desire to deliver a high-quality customer-focused service.
Excellent organizational and time management skills.
Experience working in a collaborative working environment where teamwork is essential in achieving corporate objectives
Experience working in an environment where itil best practice policy and processes have been adopted.
Knowledge and understanding of incident and problem management processes
Positive can-do attitude.
Flexibility in providing out-of-hours support for project deliverables.
Responsibilities:
The service desk is responsible for monitoring and triage of all first-line alerts, incidents and reported issues for concord platform systems and applications 24/7.
The service desk will investigate and resolve where possible application, software, and hardware incidentsWhen the resolution isn`t possible, they are responsible for assignment to the correct support team escalating when necessaryContinuous incident trend analysis is required to identify common issues and feed into the problem management process for root cause analysis.
Service desk engineers are responsible for ensuring processes and services are properly executed and any barriers to proper service operation are addressed and/or escalated.
Individuals are required to continuously monitor operational processes to determine their effectiveness implementing new steps or processes when previously defined processes are determined as ineffective.
Other details
Keywords: .
Industry: it - software
Employement type: permanent
Location
Jaipur
Job title
Service desk engineer
Experience
0.0 yrs - 2.0 yrs
Ctc
Inr 2.00 lacs - 4.00 lacs
Hiring insights
Job activity
Posted 23 days ago
