Service Desk Analyst

General information
Location
Wellington
Expertise
Technology
Job Level
Entry, Experienced
Employment Type
Permanent full-time
Close Date
30-Jun-2025
Ref #
6128+
Description Requirements
Looking for a career not just a job?

Do you have a passion for Service Desk work and can deliver exceptional customer service?

Do you have exceptional communication skills and you are a natural multi-tasker with the ability to juggle ever-changing priorities?

Then we want YOU!

We are looking for people who have the right to work for Spark in New Zealand, if you do not meet this requirement we cannot proceed with your application.

Shifts for this role are Monday to Friday +.30am-6pm. You may also be required to work on Public Holidays. Please only apply if these hours suit your own work life balance.

We are looking for self-motivated team members wanting to upskill themselves and learn something different every day
Learn new technology on the go
Be able to talk to customers from all walks of life through working applications or configuring their BYOD
Be a flexible and friendly team member
A joy to deal with and our customer knows you by name because you are unbelievably awesome
Ability to roll with new processes when required
It doesn't take talent to have a:

Great work ethic
Be on time
Make an effort
Bring Energy
Be Passionate in what you do
Be coachable
Be prepared
Do extra
Technically you will ideally know/have:

The following technologies would be preferred - Messaging, Citrix, Cloud, and Office365.
2+ years' experience in a customer service environment such as experience in a contact centre / IT service desk
Relevant tertiary qualification (preferred, but not essential)
Relevant IT industry certification(s) would be advantageous
Working for Spark has some great benefits:

Flexible working
Life, health and income protection insurance
Generous product allowance
Discounted rates with NZ Retailers
Wellington Central location
If you would like to help us unleash the potential in all people, then apply NOW!



Position Description
Servicedesk Analyst - new PD.pdf
 
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