Verified Job
Delivery
Service Delivery Manager - /
Delivery
#41015
Remote / WFH
MP DOMINIC AND CO
Job Description
Key Responsibilities
Own end-to-end service delivery for production systems, ensuring high availability and performance
Manage Oracle E-Business Suite (EBS) environments, including support, upgrades, and optimization
Oversee database administration (DBA) activities (backup, recovery, performance tuning, patching)
Lead incident, problem, and change management processes for production systems
Ensure adherence to SLAs, OLAs, and KPIs across services
Coordinate with infrastructure teams for servers, storage, network, and security operations
Manage cloud-based applications (AWS / Azure / OCI) including monitoring, cost optimization, and scalability
Drive root cause analysis (RCA) and implement preventive measures
Act as the primary escalation point for critical incidents and client issues
Build and maintain strong client and stakeholder relationships
Lead service review meetings and present operational reports
Ensure compliance with governance, security, and audit requirements
Mentor and manage cross-functional technical teams
Required Skills & CompetenciesTechnical Skills
Strong experience in Production Support & Application Support
Experience with Cloud Platforms (AWS / Azure / Oracle Cloud)
Familiarity with monitoring tools (e.g., OEM, Splunk, AppDynamics, etc.)
Service Delivery Skills
Strong understanding of ITIL processes (Incident, Problem, Change, Release)
SLA/KPI management and reporting
Risk management and escalation handling
Vendor and stakeholder management
Soft Skills
Excellent communication and client-facing skills
Strong leadership and team management
Analytical and problem-solving mindset
Ability to work in high-pressure, 24/7 production environments
If interested please do share the updated CV to [HIDDEN TEXT] also share the below details:-
Total Exp-
Service Delivery Exp-
Production, Support Exp-
Current CTC-
Expected CTC-
Notice Period-
Current Location-
Own end-to-end service delivery for production systems, ensuring high availability and performance
Manage Oracle E-Business Suite (EBS) environments, including support, upgrades, and optimization
Oversee database administration (DBA) activities (backup, recovery, performance tuning, patching)
Lead incident, problem, and change management processes for production systems
Ensure adherence to SLAs, OLAs, and KPIs across services
Coordinate with infrastructure teams for servers, storage, network, and security operations
Manage cloud-based applications (AWS / Azure / OCI) including monitoring, cost optimization, and scalability
Drive root cause analysis (RCA) and implement preventive measures
Act as the primary escalation point for critical incidents and client issues
Build and maintain strong client and stakeholder relationships
Lead service review meetings and present operational reports
Ensure compliance with governance, security, and audit requirements
Mentor and manage cross-functional technical teams
Required Skills & CompetenciesTechnical Skills
Strong experience in Production Support & Application Support
Experience with Cloud Platforms (AWS / Azure / Oracle Cloud)
Familiarity with monitoring tools (e.g., OEM, Splunk, AppDynamics, etc.)
Service Delivery Skills
Strong understanding of ITIL processes (Incident, Problem, Change, Release)
SLA/KPI management and reporting
Risk management and escalation handling
Vendor and stakeholder management
Soft Skills
Excellent communication and client-facing skills
Strong leadership and team management
Analytical and problem-solving mindset
Ability to work in high-pressure, 24/7 production environments
If interested please do share the updated CV to [HIDDEN TEXT] also share the below details:-
Total Exp-
Service Delivery Exp-
Production, Support Exp-
Current CTC-
Expected CTC-
Notice Period-
Current Location-
