Verified Job
Delivery
Service Delivery Executive
Delivery
#14765
Remote / WFH
Blue Star
Job Description
Role & responsibilities
Daily basis open breakdown calls review
Daily basis MR & OBD material follow up for arrangement and availability status with MCO
Daily basis follow-up with RPC for Material dispatched and delivery status
Manual basis follow-up for Defective Material return to RPC with dealer and after submission follow with RPC team for regularization which is very difficult task as debits process mails comes by after long time.
Customer PR visit and cussat letter's collection
Twice in a week to check Dealer wise PMS completion status as well as pressurise to completion by month end and follow-up's as dealers are taking lightly for completion it.Travelling for far location sites by trains / Buses or service van to attend BD / customer PR / technical issues attend / Dealer meet
VRF /Ducted /Packaged & Chiller breakdown complaints to be attend
Sites safety audits as well as PMS audits and completion follow-up's with dealers.
Proactive PCB's arrangement / replacement & return submission to RPC
Proactive firmware uploading in Newly as well existing machine's.
Newly installed Scroll chiller commissioning
Follow-up with MCO for all those cases wherein spares not available at RPC against urgent requirement / Escalation for WTY / AMC failures cases
Daily basis open breakdown calls review
Daily basis MR & OBD material follow up for arrangement and availability status with MCO
Daily basis follow-up with RPC for Material dispatched and delivery status
Manual basis follow-up for Defective Material return to RPC with dealer and after submission follow with RPC team for regularization which is very difficult task as debits process mails comes by after long time.
Customer PR visit and cussat letter's collection
Twice in a week to check Dealer wise PMS completion status as well as pressurise to completion by month end and follow-up's as dealers are taking lightly for completion it.Travelling for far location sites by trains / Buses or service van to attend BD / customer PR / technical issues attend / Dealer meet
VRF /Ducted /Packaged & Chiller breakdown complaints to be attend
Sites safety audits as well as PMS audits and completion follow-up's with dealers.
Proactive PCB's arrangement / replacement & return submission to RPC
Proactive firmware uploading in Newly as well existing machine's.
Newly installed Scroll chiller commissioning
Follow-up with MCO for all those cases wherein spares not available at RPC against urgent requirement / Escalation for WTY / AMC failures cases
